Customer Service Advisor 11 Month Fixed Term Contract

Adecco; Bristol; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency in Yate is seeking a Customer Service Advisor to provide exceptional service. This full-time role includes managing customer orders, resolving queries, and maintaining accurate records. Ideal candidates will have a strong background in customer service and excellent communication skills, with a desire to develop their careers in a growing industry. Apply now to join a dynamic team and make an impact in the packaging sector.

Qualifications

• Experience in customer service and office environments.
• Flexibility to adapt to changes.
• Strong planning, organisational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem-solving aptitude.
• Ability to work independently as well as part of a team.

Responsibilities

• Putting the customer at the heart of everything you do.
• Demonstrating a strong desire for excellence in service delivery.
• Proactively processing orders within 12 hours.
• Maintaining updated customer SOPs.
• Resolving customer queries within a maximum of 4 hours.
• Handling incoming calls and emails with enthusiasm and professionalism.
• Managing customer complaints efficiently.
• Conducting meetings with customers to discuss account situations.
• Maintaining accurate records of customer interactions.

Skills

Customer service experience

Flexibility

Planning skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Attention to detail

Problem-solving aptitude

Teamwork capability

Job description

Job Title

Customer Service Advisor

Location

Yate, Bristol, BS37

Remuneration

£26,500 per annum

Contract Details

Fixed Term Contract (11 months)
Start Date: 8th December 2025
End Date: 31st October 2026

Responsibilities

• Putting the customer at the heart of everything you do.
• Demonstrating a strong desire for excellence in service delivery.
• Proactively processing orders within 12 hours and acknowledging all orders to customers promptly.
• Maintaining updated customer SOPs to ensure smooth operations.
• Keeping digital and physical filing organised for easy access and compliance.
• Communicating lead times and order statuses to customers in a timely manner.
• Resolving customer queries within a maximum of 4 hours.
• Handling incoming calls and emails with enthusiasm and professionalism.
• Managing customer complaints efficiently, ensuring responses are sent within specified timelines.
• Conducting regular meetings with customers to discuss account situations.
• Maintaining accurate records of customer interactions in our CRM system.

Qualifications

• Experience in customer service and office environments.
• Flexibility to adapt to changes.
• Strong planning, organisational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem‑solving aptitude.
• Ability to work independently as well as part of a team.

Working Pattern

This is a full‑time position based in our Yate office, conveniently located just a 12‑minute walk from Yate train station. Parking is available on site.

Why Join Us?

This is not just a job; it’s a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food‑grade packaging.

Apply today to become a key player in our dynamic team!

Adecco is a disability‑confident employer. We run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.