Customer service advisor

Regen Solutions; Wrexham; On-site; GBP 25,000; Full time

Job summary

A leading organisation in Wrexham is seeking a proactive Customer Service Advisor. You will manage customer enquiries, providing excellent support via calls and emails. Strong communication skills and prior customer service experience are essential. The role offers a competitive salary of £24,570 and a friendly working environment with a Monday to Friday schedule. This is a great opportunity to grow within a respected team.

Benefits

Competitive salary

Friendly working environment

Monday to Friday schedule

Opportunity for growth

Qualifications

• Previous customer service experience, preferably in an office or contact center.
• Strong communication skills, both verbal and written.
• Confident with IT systems and data entry.

Responsibilities

• Respond to incoming calls and emails for customer support.
• Log and manage enquiries through internal systems.
• Liaise with internal departments to resolve customer issues.

Skills

Customer service experience

Strong communication skills

Confident with IT systems

Ability to prioritize workload

Positive attitude

Team player

Job description

Salary: £24,570 per year

Hours: Monday‑Friday, 8:00am‑5:00pm

Overview

A leading, well‑established organisation in Wrexham is seeking a proactive and customer‑focused Customer Service Advisor to join their growing team. This is an excellent opportunity for someone with strong communication skills and a passion for delivering high‑quality service. You will be the first point of contact for customers, handling a variety of enquiries and ensuring every interaction is resolved efficiently and professionally.

Key Responsibilities

• Respond to incoming calls and emails, providing clear, friendly, and accurate customer support
• Log and manage enquiries through internal systems, ensuring all information is recorded correctly
• Liaise with internal departments to resolve customer issues and provide timely updates
• Process customer requests and support the administration team where required
• Maintain excellent service standards, working to both individual and team KPIs
• Build positive relationships with customers by demonstrating patience, professionalism, and problem‑solving ability
• Deliver consistent communication to ensure customers are fully informed throughout their enquiry
• Support the wider team in delivering a smooth, efficient customer journey

Skills & Experience Required

• Previous customer service experience (office‑based or contact centre preferred)
• Strong communication skills, both verbal and written
• Confident with IT systems, data entry, and maintaining accurate records
• Ability to prioritise workload and manage multiple enquiries at once
• A positive attitude and a genuine desire to help others
• Team player with the ability to work independently when needed

What's on Offer

• Competitive salary of £24,570 per year
• Friendly, supportive working environment
• Monday to Friday schedule—no evenings or weekend work
• Opportunity to grow within an established and respected organisation