Customer Service Advisor

Brellis Recruitment; Warwick; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor (Payments Support) in Leamington Spa. This hybrid role focuses on assisting customers with overdue payments through empathetic communication and problem-solving. Ideal candidates have a background in customer service and strong organizational skills. Competitive salary and benefits, including 25 days holiday and private medical care offered.

Benefits

25 days holiday + bank holidays

Private medical and life assurance

Pension up to 7.5%

Staff discounts

Qualifications

• Experience in customer service or call centre environments.
• Confident communicator able to engage with customers.
• Resilient and motivated to provide customer support.

Responsibilities

• Engage with customers regarding overdue accounts professionally.
• Agree on payment arrangements that suit both customers and the company.
• Manage objections with empathy and understanding.
• Maintain clear and accurate records of customer interactions.

Skills

Problem-solving

Effective communication

Empathy

Organizational skills

Job description

Overview

Customer Service Advisor (Payments Support) – Leamington Spa – Hybrid (after training)

Salary: £25,000 – £28,500 (depending on experience) + Benefits

What this role involves

This role is focused on helping domestic customers who have gone a little overdue on payments (30-90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.

Responsibilities

• Speak with customers about overdue accounts in a supportive, professional way
• Agree payment arrangements or plans that work for both sides
• Handle objections confidently but always with empathy
• Keep clear and accurate records

Qualifications and attributes

• Background in customer service / contact centre / call centre
• Confident communicator who enjoys problem-solving
• Resilient, empathetic, and motivated by helping customers
• Organised and able to manage your workload effectively

Shift pattern

7-week rotation:

• 5 days per week from 8:30 am–5:00 pm
• 1 day from 8:00 am–4:30 pm
• 1 day from 11:30 am–8:00 pm

Benefits

• 25 days holiday + bank holidays
• Private medical, life assurance, pension up to 7.5%
• Staff discounts + development opportunities

INDH