Customer Service Advisor

Interaction Recruitment; Walsall; On-site; GBP 10,000 - 40,000; Full time

Job summary

A temporary staffing agency in Walsall seeks a Customer Service Advisor to provide high levels of customer service while handling vehicle breakdowns. The role involves answering customer questions and ensuring timely updates. Previous customer service experience is essential, and candidates should have excellent communication skills and a professional telephone manner.

Qualifications

• Previous customer service experience is essential.
• Excellent timekeeping and punctuality are essential.
• Strong communication skills are essential.

Responsibilities

• Answer customer questions and provide high levels of customer service.
• Take details regarding vehicle breakdowns and pass them to the internal dispatch team.
• Enter vital details into the RAC system.
• Keep customers updated at all times.

Skills

Customer service experience

Communication skills

Timekeeping

Professional telephone manner

Job description

Overview

Customer Service Advisor

Reference: 447501

Salary: £12.21 per hour

Job Location: Walsall, West Midlands, United Kingdom

Job Type: Temporary, Full-time (35 hours/week)

Posted: Friday, May 16, 2025

Working Hours: Monday to Sunday, 6am-11.30pm (flexible shifts on a rotational basis)

Role Responsibilities:

• Answering customer questions and providing high levels of customer service
• Taking details regarding vehicle breakdowns and passing them to the internal dispatch team
• Entering vital details into the RAC system
• Keeping customers updated at all times

Requirements:

• Previous customer service experience (essential)
• Excellent timekeeping and punctuality (essential)
• Excellent communication skills (essential)
• Professional telephone manner (essential)

Experience in the breakdown or motor industry is not required. We value candidates with customer service experience and the ability to work in a fast-paced, high-energy environment.