Customer Service Advisor

Synergy Recruitment Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor to handle inbound and outbound calls. No prior office experience is necessary as full training is provided. The role offers 37.5 hours a week with flexible scheduling, including some Saturdays. Applicants should have experience in customer-facing roles, a professional telephone manner, and the ability to learn new IT systems quickly. This is an excellent opportunity to start a long-term career in an office environment.

Qualifications

• Previous experience in a customer-facing role (retail, hospitality, etc.).
• Polite and professional telephone communication skills.
• Ability to quickly learn new IT systems.

Responsibilities

• Handle 60-100 inbound and outbound calls daily.
• Book, rearrange, and cancel appointments.
• Answer customer enquiries.
• Update records in the in-house system.

Skills

Customer service experience

Polite telephone manner

Ability to learn IT systems

Job description

Looking for your first step into the office world?

This Customer Service Advisor role is the ideal place to start - full training is provided, so no office experience is needed(!)

You'll begin on a temporary contract with the chance to go permanent after just 12 weeks. With multiple roles available, this is a great opportunity to secure your long-term office career.

You'll join a friendly team in modern, open-plan offices, with plenty going on from charity days to social events. Whether you're starting out or bringing experience from another customer service role, this is the perfect environment to learn and grow.

Details of the Customer Service Advisor positions:

• Pay: £12.21 + £1.47 (holiday pay) = £13.68 per hour
• Start and Duration: ASAP - temporary to permanent contracts available. We can accept candidates with a maximum of a 2-week notice period.
• Hours: 37.5 hours per week, must be available between 8am - 8pm Monday to Friday, with approx. 1 in 4 Saturdays, half a day.
• Location: Middlewich (outskirts) - free parking - if using public transport, please note, the bus stop is over 1 mile away from site.

Job Role:

As a Customer Service Advisor, you will be dealing with a high volume of inbound and outbound calls:

• Handling approx. 60 - 100 calls per day
• Booking, re-arranging, and cancelling appointments
• Answering enquiries
• Completing over-the-phone questionnairesUpdating records on the in-house system

Skills and Experience required for the Customer Service Advisor position:

• Previous experience within a customer-facing role (e.g. retail, hospitality, care, health & beauty, office-based customer service
• A polite and professional telephone manner
• Ability to learn new IT systems

If this sounds like the job you've been waiting for, please apply with your CV today!