Customer Service Advisor

OA; Stoke Mandeville; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable staffing agency is looking for a Customer Service Advisor to support its successful team in Stoke Mandeville. Responsibilities include managing customer service cases, confirming bookings, and handling enquiries. Candidates should have proven customer service experience and strong communication skills. This position offers a competitive salary accompanied by a hybrid working model, making it ideal for those seeking flexibility and a supportive team environment. Apply with your most recent CV to be considered for this opportunity.

Benefits

Quarterly bonus scheme

Private healthcare

Pension scheme

25 days holiday plus bank holidays

Qualifications

• Proven experience in a customer service or administration role.
• Able to work independently and as part of a team.
• Highly accurate verbal and written communication skills.

Responsibilities

• Managing and tracking customer service cases via the Case Management system.
• Confirming bookings promptly with customers via telephone and email.
• Handling enquiries and reservations from dealers and customers.

Skills

Customer service experience

Multitasking abilities

Strong Microsoft Office skills

Verbal and written communication skills

Detail-oriented

Job description

Leeds Studio 3, Photon House, Percy Street Leeds Array Customer Service Advisor 2026-01-08 Role: Customer Service AdvisorLocation: Milton Keynes / Hybrid workingHours: Full time, permanent (08:30am–5:30pm with one hour lunch)Salary: £25,397An excellent opportunity has now arisen for a Customer Service Advisor to join our client’s successful team.

Freya Haggerty E: [e-mail]
T: 01908 104851

Benefits:

• Salary of £25,397
• Quarterly bonus scheme
• Hybrid working (2 days WFH / 3 days office based after training)
• Pension scheme
• Private healthcare
• Car scheme
• Death in service benefit
• 25 days holiday plus bank holidays, increasing with length of service
• Your birthday off work
• Free on-site parking
• Permanent, full-time position
• Supportive, sociable team environment
• Small business feel with a family-focused culture

Duties of a Customer Service Advisor:

• Managing and tracking customer service cases via the Case Management system in line with agreed SLAs
• Reviewing customer insurance qualifications against policy terms using AI systems or manually over the phone
• Confirming bookings promptly with customers via telephone and email
• Handling enquiries and reservations from dealers and customers to operational standards
• Amending bookings immediately in line with company procedures
• Proactively informing customers of any potential issues via phone, email, text or WhatsApp
• Raising taxi requests on external booking systems once approval is received
• Placing and managing reservations on external supplier systems
• Managing incoming calls to the Customer Service phone line, including dealer, client and customer queries
• Producing daily reporting when instructed
• Managing shared inbox enquiries to agreed service standards
• Liaising with suppliers to resolve issues and find solutions
• Managing booking closures and breakdown move-over processes
• Ensuring customers remain in continued hire during breakdowns
• Resolving issues between integrated systems
• Maintaining accurate administrative logs and updating case notes daily
• Escalating concerns to the relevant department or management when required
• Supporting wider Customer Service activities and providing cover as needed
• Managing investigation processes for driver verification

What we would like from you:

• Proven experience in a customer service or administration role
• Highly driven with the ability to work independently and as part of a team
• Comfortable working to tight deadlines while multitasking
• Strong Microsoft Office skills
• Confident using multiple IT systems and learning bespoke software
• Highly accurate verbal and written communication skills
• Professional, proactive and customer-focused approach
• Strong attention to detail and analytical ability
• Excellent telephone manner
• Able to build effective relationships with internal and external stakeholders

If you are interested in this role, please apply below with your most recent CV.

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