Customer Service Advisor

Solus Accident Repair Centres Company; Stansted Mountfitchet; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading vehicle repair service in Stansted Mountfitchet is seeking a Customer Consultant to enhance customer satisfaction and collaborate within a supportive team environment. You will be responsible for updating customers, sourcing vehicle parts, and ensuring timely vehicle repairs. The ideal candidate will have strong customer service skills, a clean UK driver's license, and a passion for helping others. This role offers a competitive salary, bonuses, and various benefits including a pension scheme and holidays.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

Discounts on Aviva products

Share scheme

Supportive policies

Wellbeing tools

Qualifications

• Strong customer-focused background.
• Ability to drive all types of customer vehicles.
• Clean Full UK Drivers licence.
• Excellent organizational skills.
• Good communication skills.
• PC literate.
• Passionate about customer service.

Responsibilities

• Be the face of Solus and demonstrate company values.
• Update customers by phone and source vehicle parts.
• Plan transportation and work as part of the Solus team.
• Ensure vehicles are collected, repaired, and returned.

Skills

Customer service orientation

Driving experience

Organizational skills

Communication

PC literacy

Job description

Overview

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of our award winning customer service, working as part of the Aviva family?

Responsibilities

The Role;

Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our consultants identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations. Whether that be updating customers by phone, sourcing vehicle parts, planning transportation you will need to work as part of the Solus team to ensure that vehicles are collected, repaired and returned to our customers.

No two customers are the same and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.

Qualifications

Desirable qualifications and experience:

• A strong customer focussed background
• Driving experience with the ability to drive all types of customer vehicles car or long wheel based vans auto or manual
• Clean Full UK Drivers licence
• Excellent organisational skills
• Communication
• PC literate
• Passionate about customer service

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us?

Apply online today, and our team will be in touch within 14 days.