Customer Service Advisor

Brellis Recruitment; Southam CP; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to provide support to its customers based in Southam, Warwickshire. The role involves processing orders, providing product advice, and maintaining customer records. The ideal candidate should have prior customer service experience, strong communication skills, and the ability to work as part of a team. This position offers a competitive salary and benefits including a bonus and healthcare plan.

Benefits

Quarterly bonus

Pension

Life assurance

Healthcare cash plan

Qualifications

• Previous experience in customer service or sales.
• Strong computer skills and familiarity with CRM systems.
• Good communication skills and ability to work in a team.

Responsibilities

• Receive and process customer orders via telephone, e-mail, and web.
• Provide product advice and prepare customer quotations.
• Handle customer queries and maintain records on sales systems.

Skills

Customer service experience

Communication skills

Numeracy

Teamwork

Computer proficiency

Job description

Overview

Customer Service Advisor. Salary £26,000 per annum + quarterly bonus. Pension, life assurance, Westfield healthcare cash plan. Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours. Location: Southam, Warwickshire.

To provide comprehensive Customer Service support to the company\'s customer base, including direct and online customers.

Responsibilities

• Receipt of orders from telephone, e-mail and web sources
• Entering orders onto the Merlin system
• Upsell to customers on inbound (telephone) order capture
• Preparation of customer quotations
• Provision of product advice (including product specifications, MSDS sheet, etc.)
• Provision of reports as required by customer (in conjunction with IT department)
• Facilitating provision of samples (in conjunction with purchasing department)
• Maintenance of customer records on sales systems
• Query handling (progress of order, account balance and complaint handling)
• Participation in regular sales meetings
• Training – full in-house process and computer skills training

Qualifications

• You will have previous experience of working directly with customers, with a mix of internal sales, customer service and telesales experience, and familiarity with computer-based sales order and/or CRM systems
• Ability to work with computers
• Good communication
• Numeracy
• Personable and enthusiastic
• Willingness to work as part of a team
• Happy to work to deadlines