Customer Service Advisor

Plusnet; Sheffield; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading telecommunications provider in Sheffield is looking for a Customer Service Technical role. The position involves assisting customers with broadband tech-related queries, providing support and solutions over the phone. You don't need specific experience; what matters is being helpful and calm. The firm offers a starting salary of £25,087, flexible job arrangements, and comprehensive benefits including health care options, travel loans, and discounts on products.

Benefits

Starting salary of £25,087

Online GP access

Paid carer's leave

Equalised family leave

Discounts on Plusnet, EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required, but must be helpful and calm.
• Ability to build relationships with customers.

Responsibilities

• Provide technical support for broadband-related queries over the phone.
• Help customers with router questions or more complex issues.

Skills

Problem-solving skills

Interpersonal skills

Calm demeanor

Job description

Start Date: 02/03/26

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet.

Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time.

What’s in it for you?

• Agreatstarting salary of£25,087.00, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of Plusnet, EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?