Customer Service Advisor

Pertemps; Redditch; On-site; GBP 24,000 - 28,000; Full time

Job summary

A successful company in Redditch is seeking a confident and proactive Customer Services Coordinator to enhance their team. The role involves handling customer interactions, coordinating installations, and ensuring service quality. Candidates should possess strong communication skills and relevant customer service experience, with a salary of £24,000 and additional benefits post-probation.

Benefits

Free parking

Qualifications

• Experience with customer service and account management.
• Caring and empathetic approach in customer interactions.

Responsibilities

• Manage daily customer interactions and coordinate installations.
• Ensure customer satisfaction during installation processes.
• Log service issues and maintain accurate records in the CRM.

Skills

Communication skills

Customer service experience

Ability to work under pressure

Tools

Microsoft Office

Job description

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Our client is a successful and well-established company based in Redditch. Due to their continued success, they are looking for a confident, positive, and proactive Customer Services Coordinator to join their experienced and dedicated team. If you have customer service, coordination, or account management experience, this is an exciting opportunity to be considered.

Customer Services key duties include:

1. Make daily outbound calls to ensure coordination with customers and installers during installations.
2. Receive phone calls from customers, answering general inquiries and complaints.
3. Liaise with Project Managers to ensure work is completed on time.
4. Work towards and achieve targets and Key Performance Indicators (KPIs) for your region.
5. Log service calls and issues accurately in the CRM system.
6. Ensure remedials are completed to customers' satisfaction before signing jobs off.
7. Accurately update systems and reports.
8. Monitor and track the status of all installs.
9. Execute all elements of the installation process to provide an extraordinary customer experience.
10. Be the point of contact to follow up on any issues arising during installations in the region.
11. Undertake the collection of monies from customers related to installations in the region.
12. Support the completion of any outstanding works within a reasonable timeframe.
13. Check and submit invoice paperwork to ensure on-time payments.
14. Support the complaints process (where applicable) to ensure complaints are handled quickly and efficiently.

Skills and experience required:

• Excellent communication skills and customer awareness, with a caring and empathetic approach.
• Customer service experience.
• Ability to work under pressure and meet deadlines and targets.
• Experience with Microsoft Office packages and Outlook.
• Experience dealing with customer complaints.

In return, you can expect a basic salary of £24,000, with a bonus after probation based on customer care and feedback. Working hours are 9-5 pm, Monday to Friday, with free parking. If you believe you have the skills and experience we are looking for, please call Michelle Laight at 01527 591091 or click APPLY.