Customer Service Advisor

Manpower UK Ltd; Penwortham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Penwortham seeks a Customer Service Advisor to provide support in a busy call center. The ideal candidate will be flexible, customer-focused, and possess excellent communication skills. Responsibilities include resolving customer queries and supporting the Tax-Free Childcare campaign. This role offers 25 days annual leave, staff discounts, and a pension contribution.

Benefits

25 days annual leave

Staff discounts

Pension contribution

Personal Accident Insurance

Eye care vouchers

Referral Schemes

Save-As-You-Earn Scheme

MyPath Development programme

Qualifications

• Ideally have previous experience in a customer service role.
• Training and support are provided for new entrants or career changers.
• Must possess excellent written and verbal communication skills.

Responsibilities

• Provide excellent customer service and resolve queries timely.
• Collaborate with team to meet customer service goals.
• Support on the Tax-Free Childcare campaign.

Skills

Customer service experience

Excellent communication skills

Flexibility

Positive attitude

Teamwork

Job description

Overview

Role: Customer Service Advisor

Shift Times: Monday - Friday 8am - 6pm. 37.5-hour week

Pay: £12.60 per hour after 12 weeks (starting on £12.21)

Location: West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

Responsibilities

• Provide excellent customer service to customers, resolving queries in a timely and efficient manner.
• Collaborate with other team members to ensure we meet customer service goals.
• Support on the Tax-Free Childcare (TFC) campaign.

Qualifications

• Ideally you will have worked in a customer service role before, but training and support are provided for new entrants or career changers.
• At a minimum you should have:
• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

What we offer

• An arrangement of 25 days annual leave per annum pre-12 weeks, increasing to 33 days post 12 weeks
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (global programme with dedicated Talent coaches and online courses through PowerYou)

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you.