Customer Service Advisor

Experian Information Solutions, Inc.; Nottingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading data analytics company in Nottingham is seeking a Customer Service Advisor to join their team. In this role, you will guide customers through their Credit Report and Score queries while ensuring a memorable customer experience. You will handle inbound calls and emails, aiming for high customer satisfaction. Candidates should have strong communication skills and experience in target-driven environments. The position offers ongoing development and a hybrid working model after initial training.

Qualifications

• Experience delivering an outstanding customer experience.
• Experience working in a target environment.
• A high level of resilience communicating with customers.

Responsibilities

• Support customers with queries through inbound telephone calls, emails, or live webchat.
• Complete an average of 25-30 customer calls per day.
• Provide a memorable customer experience.
• Understand regulatory requirements and remain compliant.

Skills

Strong communication skills

Customer experience

Resilience in communication

Job description

Customer Service Advisor

Experian

Nottingham

England

2025-07-24

FULL_TIME

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.

Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience and in return will receive ongoing development and career progression opportunities.

You will also

• Support customers with queries through inbound telephone calls, emails or our live webchat facility
• Complete an average of 25‑30 customer calls per day
• Provide a great and memorable customer experience
• Understand regulatory requirements and remain compliant
• Continue to develop knowledge

Qualifications

• Experience delivering an outstanding customer experience
• Experience working in a target environment
• A high level of resilience communicating with customers

Preferable

previous call center experience

Further details

• Start date – 19th January with face‑to‑face interviews during December
• All roles will begin with initial 6 weeks of classroom‑based training running from 09:00 AM – 17:30 PM at our office in NG2
• Following completion of training, this will move to a hybrid working model with two days per week in the office (Monday and Tuesday)
• Rotational shift pattern Monday – Saturday (8 AM / 7 :15 PM)
• Internal Grade: G

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work, life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering ... the list goes on. Experian’s people‑first approach is award‑winning; World’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian’s DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers – Creating a better tomorrow together

Find out what it’s like to work for Experian by clicking here

Remote Work: No

Employment Type: Full‑time

Key Skills

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Department / Functional Area

Customer Service

Experience

years

Vacancy

1