Customer Service Advisor

Williams & Co.; North Fareham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading plumbing and heating merchant is seeking a Customer Service Advisor for a maternity cover position from January to October 2026. You will provide exceptional customer service for a trade-only clientele based in Fareham. Ideal candidates should have experience in customer service, strong organizational skills, and a collaborative attitude. The role offers competitive pay along with excellent benefits including medical insurance, training opportunities, and a contributory pension scheme.

Benefits

33 days annual leave

Training and development opportunities

Discounted shopping platform

Private medical insurance

Employee Assistance Programme

Car leasing scheme

Company product discounts

Pension scheme

Life Assurance

Qualifications

• Experience in a customer service or sales environment.
• Self-motivated and focused on achieving goals.
• Organized with a strong process-oriented mindset.

Responsibilities

• Deliver outstanding customer service via phone and email.
• Resolve complaints and manage requests efficiently.
• Process orders and manage online inquiries.

Skills

Customer service experience

Team player

IT literacy

Multitasking

Attention to detail

Job description

Position: Customer Service Advisor (Maternity Cover)

Duration: January 2026 – October 2026

Salary: £26,000 - £27,000 per annum DOE

Hours: 40 /week MON-THUR + 1 in 4 SATs (Half Day) *ROTA

Location: Williams, 13 Standard Way, Fareham, PO16 8XB

*ROTA: FRI will be the usual rota day off. Working hours vary over 4-week period, falling between 06:30 (earliest start) and 18:00 (latest finish). Allocated weekday half-day on weeks working a half-day SAT (07:00-12:00)!

If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a proven Customer Service professional to support our friendly, close-knit team, on a 9-10 month fixed term contract (maternity cover) at our Central Support Offices in Fareham!

As a Customer Service Advisor, you'll be:

• Delivering outstanding customer service to our customers via telephone and email.
• Using your ideas and initiative to rectify complaints and resolve challenges.
• Taking inbound calls and managing requests promptly and effectively.
• Cross selling, soft selling and upselling at every opportunity.
• Reducing costs through your excellent attention to detail.
• Problem solving through a solutions-based approach.
• Processing orders and quotes in a timely manner.
• Managing incoming e-mails and online orders.

Ideally, you are:

• Familiar with working in a similar Customer Service or Sales environment.
• A Team player! Keen to support colleagues across multiple departments.
• Self-motivated and willing to work hard to help achieve team goals.
• IT Literate with a sound level of general computer skills.
• Able to prioritise tasks, meet deadlines, and multitask.
• Highly organised and focussed on process and quality.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service.
• Training and development opportunities specific to you.
• Discounted shopping platform & gym membership.
• Private medical insurance for the whole family.
• 24/7 Employee Assistance Programme.
• Car leasing & cycle-to-work schemes.
• Company discount on our products.
• Contributory pension scheme.
• Life Assurance.

So what are you waiting for!? Apply to be our NEW Customer Service Advisor - Today!