Customer Service Advisor

Rullion; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruiting and talent consultancy firm is seeking a Customer Service representative to support smart metering services. Responsibilities include coordinating meter rollouts, managing queries, and ensuring compliance. Ideal candidates will have strong customer engagement skills and experience in a related field. This temporary full-time position is based in Solihull, offering £14.70 per hour, with a hybrid working model.

Qualifications

• Previous experience in a customer service or operations role.
• Ability to manage stakeholder relationships effectively.
• Strong organisational skills with attention to detail.
• Excellent IT skills with confidence using industry systems.
• Ability to handle a high-volume, deadline-driven workload.

Responsibilities

• Support the rollout and exchange of smart meters.
• Manage customer and internal queries via telephone and email.
• Deliver metering services in line with business obligations.
• Coordinate arrangements for meter upgrades.
• Review industry data flows for accuracy and compliance.

Skills

Customer engagement skills

Organisational skills

Communication skills

Stakeholder management

IT skills

Tools

MS Office

Job description

Job Title: Customer Service
Duration: Temporary
Job Type: Full Time, 37.5 Hours
Location: 2 Prince's Way, Solihull, B91 3ES
Length of contract: 3 Months
Pay Rate: £14.70
Start Date: TBC
Hours: 9am - 5pm Mon - Thu & Fri 9am - 4.30pm
Hybrid: 1 in the office 4 days from home (Monday in the office but may defer on occasions)

About the Role

The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.

The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities

• Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
• Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
• Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
• Deliver metering services in line with business, customer, and compliance obligations.
• Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
• Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
• Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:

• Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
• Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
• A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
• Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
• Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience

• Previous experience in a customer service, operations, or metering/energy industry role.
• Demonstrable ability to manage stakeholder relationships effectively.
• Strong organisational skills with attention to detail.
• Excellent IT skills, with confidence using industry systems and MS Office applications.
• Proven ability to handle high-volume, deadline-driven workloads.
• Confident in dealing with customer contacts via telephone and email.

Company information

This contract vacancy is being advertised by Rullion Ltd. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.