Customer Service Advisor

Career Makers; Manchester; Remote; GBP 24,000 - 36,000; Full time

Job summary

A recruitment agency is seeking a German Speaking Call Centre Agent to join the remote customer service team. The ideal candidate should possess strong communication skills and a proactive approach, delivering exceptional customer service across various platforms. Fluency in German is essential, and additional languages like Dutch, Spanish, or French are advantageous. This full-time position offers a competitive salary range of £24,960 to £35,461 per year, with the flexibility of fully remote work.

Qualifications

• Fluent in German (written and verbal) is essential.

Responsibilities

• Provide exceptional customer service and support via phone, email, and digital channels.
• Use excellent English communication skills and phone etiquette to handle customer inquiries.
• Accurately input and manage customer data using strong data-entry skills.
• Utilise multilingual abilities, particularly in German or Dutch.
• Apply analytical thinking to understand customer needs and contribute to service improvements.

Skills

Fluent in German

Strong communication skills

Proactive attitude

Strong data-entry skills

Job description

Overview

Job title: German Speaking Call Centre Agent

Salary: £24,960.00–£35,461.00 per year

Job Type: Fully Remote

Location: Remote

Company: Careermakers Recruitment

Position: Full-Time

Job Description

Careermakers Recruitment are seeking a German Speaking Call Centre Agent to join our clients remote customer service team. This role is ideal for someone with strong communication skills, a proactive attitude, and the ability to support customers professionally and efficiently.

Key Responsibilities

• Provide exceptional customer service and support to all clients via phone, email, and digital channels.
• Use excellent English communication skills and phone etiquette to handle customer inquiries.
• Accurately input and manage customer data using strong data-entry skills.
• Utilise multilingual abilities, particularly in German or Dutch, with additional languages such as Spanish or French considered an advantage.
• Apply analytical thinking to understand customer needs and contribute to continuous service improvements.

What We're Looking For / Qualifications

• Language Skills: Fluent in German (written and verbal) essential.