Customer Service Advisor

Sunbelt Rentals Limited; Linton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading equipment rental company in Linton is seeking a Hire Controller to manage customer orders and deliver exceptional service. The ideal candidate will have experience in customer service, exceptional communication skills, and a collaborative approach. This opportunity promises a supportive work environment and a chance to make a real impact in a fast-paced setting.

Benefits

Generous holiday allowance

Pension scheme

Employee recognition awards

Qualifications

• Proven experience in a customer service role.
• Exceptional communication skills including negotiating and influencing.
• Good level of computer literacy in MS Office.

Responsibilities

• Deliver best-in-class service while maximizing upselling opportunities.
• Communicate with customers via phone and email.
• Manage orders from enquiry to post-hire feedback.

Skills

Customer service experience

Communication skills

Judgment and initiative

Teamwork

Computer literacy in MS Office

Job description

Overview

CUSTOMER SERVICES - IT'S A PEOPLE THING. Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our Customer Service team for you. It's not about what you know. It's who you are. As a Hire Controller you'll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

Responsibilities

• Deliver a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.
• Communicate with customers on the telephone, via email and by responding to website requests; manage an order from enquiry to post-hire feedback.
• Take ownership of the customer journey and build relationships with regular customers.
• Think on your feet and use initiative to ensure the very best customer experience and continuous service improvement.
• Work in a hands-on, highly operational, service-focused environment and adapt to changing needs.

Qualifications

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries and completing transactions to satisfy customers.
• Previous experience in the hire or construction industry would be advantageous but not essential.
• Experience in developing and utilising product knowledge; eager to understand our product range and the wider Sunbelt business.
• Exceptional communication skills including negotiating and influencing; ability to engage and build relationships with internal and external customers.
• Comfortable using your own judgment and initiative to make decisions in line with company policies and pricing structures.
• An effective team member with a highly supportive, collaborative approach.
• A flexible and adaptable approach; able to handle a varied workday in a fast-paced operational environment with multiple tasks, deadlines and targets while maintaining accuracy.
• A commitment to continuous improvement and acting on suggestions to improve processes and service levels.
• A good level of computer literacy in MS Office; willingness to learn new IT systems and leverage technology in the role.

Company & Benefits

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada, with specialist operations in Europe. We provide solutions to construction, industrial, energy, infrastructure, government and events. Our teams strive to make the impossible possible and the unthinkable doable, turning what-if into what-is.

Our people are at the heart of our values and are our greatest asset. We look after our customers, and in return, we take good care of you. We value and respect a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness. Your health, safety and wellbeing are important to us. We offer mental health awareness initiatives, a first-aider programme, a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

What we can offer you

You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We offer an industry-leading flexible rewards package including generous holiday allowance (with the option to buy/sell annual leave), life assurance, retail discount scheme, employee recognition awards and a comprehensive Company pension scheme.