Customer Service Advisor

LWC Drinks; Leyland; On-site; GBP 22,000 - 26,000; Full time

Job summary

A beverage distributor based in Leyland is seeking a Customer Service Advisor. The successful candidate will be responsible for building customer relationships, processing orders from high volumes of incoming calls, and providing excellent customer service. You will promote our products effectively and work closely with Account Managers to develop business opportunities. The role requires strong communication skills and the ability to resolve customer issues efficiently.

Qualifications

• Strong customer service skills and a clear telephone manner.
• Experience in managing customer queries and complaints effectively.
• Ability to work under pressure and handle high call volumes.

Responsibilities

• Build and maintain relationships with customers through regular communication.
• Process incoming orders accurately and efficiently.
• Promote products from the promotional brochure during calls.

Skills

Customer relationship building

Order processing

Effective communication

Problem-solving

Sales promotion

Job description

Job Title : Customer Service Advisor

Reports to : Office Manager

Depot : LWC Leyland

Overview

To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

Main Duties

• Building relationships with weekly Telesales Out-Bound customers, being a regular point of contact.
• Ability to convert Incoming calls to Planned Out-Bound calls.
• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to Customers on their areas.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific Customers with products that are relevant to them.
• Be responsible for certain administration duties within the office; confirma...