Customer Service Advisor

Liberty CL Recruitment; Langstone; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Advisor in Portsmouth. The role involves managing medical emergency claims and requires strong interpersonal skills and the ability to remain calm under pressure. With a salary range of £26,200 to £30,300, the position offers various benefits including hybrid working options, holiday, gym discounts, and healthcare plans. Ideal candidates will be self-motivated and able to handle multiple cases effectively.

Benefits

28 days holiday, rising to 38 with length of service

Hybrid working options

Employee assistance programme

Cycle to work scheme

Gym discounts

Healthcare plan

Free parking

Discount on travel and medical insurance products

Qualifications

• Experience in customer service and managing cases.
• Ability to prioritise tasks based on urgency and deadlines.
• Self-motivated and well-organised.

Responsibilities

• Oversee and handle medical emergency assistance claims.
• Supervise a caseload of medical emergency claims.
• Contribute to overall team performance.

Skills

Interpersonal skills

Ability to remain calm under pressure

Strong written communication

Job description

Job Title : Customer Service Advisor

Salary : £26,200 rising to £30,300 following successful completion of a training programme

Location : Portsmouth

Hours : You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week.

Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you…

Customer Service Role Overview :

Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.

What the Customer Service role will involve :

• Overseeing and handling medical emergency assistance claims as the primary responsibility
• Supervising a caseload of medical emergency assistance claims
• Prioritising tasks based on urgency and deadlines
• Handling challenging situations with professionalism and compassion
• Contributing to the overall performance of the customer service technical team

Our ideal candidate :

• Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
• The ability to remain calm under pressure and be resilient
• Self-motivated and well organised as you will need to handle multiple cases at once
• Strong written communication and attention to detail

Company benefits :

• 28 days holiday, rising to 38 with length of service
• Hybrid working options after probation, 2 days a week in the office & 3 days at home
• Employee assistance programme
• Cycle to work scheme
• Gym discounts
• Healthcare plan
• Free parking
• Discount on travel and medical insurance products

Following a successful two-stage screening, you will be asked to attend an immersive experience for half a day. These are scheduled for the following dates :

• 29th November 2025
• 2nd December 2025
• 9th December 2025
• 11th December 2025

If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group