Customer Service Advisor

Remote Fix It; Ipswich; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A client in parking management in Ipswich is seeking a Customer Service Advisor for a hybrid role. The position involves managing daily operations, responding to enquiries, and processing appeal cases. Ideal candidates will have customer service experience. This role offers a flexible working schedule with a combination of remote and office work.

Qualifications

• Experience in customer service, administration, or a similar role is desirable.
• A valid UK driving licence is advantageous but not essential.

Responsibilities

• Manage the day-to-day operations of car parks.
• Respond to customer enquiries and formal appeals.
• Prepare and submit evidence packs for appeal cases.
• Provide customer support functions such as ordering uniforms.

Skills

Excellent customer service and communication skills

High level of attention to detail

Strong problem-solving abilities

Ability to adapt to a fast-paced environment

Competence in using IT systems

Education

Experience in customer service or administration

Job description

Tennial Personnel are actively recruiting for a Customer Service Advisor on behalf of our client based in Ipswich. This is a temporary to permanent opportunity following a successful 12-week probation period.

Our client delivers professional services that help businesses operate smoothly and efficiently, with a strong focus on parking management and enforcement. This is a varied and rewarding role where you will play a key part in the day-to-day management of car parks managed by the company. Duties will include reviewing and processing Automatic Number Plate Recognition (ANPR) camera reads, responding to formal appeals by preparing and submitting evidence packs, and handling customer enquiries. Alongside parking management tasks, you will also provide a range of customer support functions, such as ordering uniforms, purchasing stock, and assisting with general administrative or service requests.

This position offers 37 hours per week with essential working days on Monday, Friday, and Saturday, plus two additional days to be worked between Tuesday, Wednesday, or Thursday. Days off will be Sunday and one weekday. This is a hybrid role, combining work-from-home flexibility with an office-based day on Monday (all necessary equipment for home working will be provided). The hours will be 9am to 5pm.

Responsibilities

• Manage the day-to-day operations of car parks, including reviewing and processing ANPR camera reads.
• Respond to customer enquiries and formal appeals across multiple communication channels (online chat, email, telephone).
• Prepare and submit evidence packs for appeal cases.
• Provide customer support functions such as ordering uniforms, purchasing stock, and assisting with general administration or service requests.

Skills Required

• Excellent customer service and communication skills (written and verbal).
• High level of attention to detail and accuracy when processing information.
• Strong problem-solving abilities with the confidence to handle queries and appeals.
• Ability to adapt to a fast-paced, evolving environment and work both independently and as part of a team.
• Competence in using IT systems and Microsoft Office packages.

Qualifications Required

• No formal qualifications are essential; however, experience in customer service, administration, or a similar role is desirable.
• A valid UK driving licence is advantageous but not essential.

Keywords

• Customer Service
• Administration
• Office
• LNKD1_UKTJ