Customer Service Advisor

Meridian Business Support; Hempstalls; On-site; GBP 26,000; Full time

Job summary

A manufacturing support company in Hempstalls is seeking a Customer Service Advisor to provide exceptional support to customers. The role involves addressing complex product queries, managing schedules, and ensuring effective communication. Ideal candidates will have customer service experience in a manufacturing setting, strong IT skills, and the ability to build rapport with stakeholders. This is a full-time, permanent position with a salary of £26,000 per annum, offering a Monday to Friday schedule from 08:00 to 16:30.

Qualifications

• Experience in customer service within a manufacturing environment.
• Proficient with Excel, Outlook, and other IT systems.
• Excellent communication skills on the phone.

Responsibilities

• Handle incoming calls and emails from customers.
• Make outbound calls to provide order updates.
• Investigate and resolve complaints.
• Log issues and liaise with departments.
• Welcome customers on-site.
• Manage Service Engineers schedules.
• Book courier services.
• Learn technical product knowledge.

Skills

Customer Service experience

Strong IT skills

Confident communication

Job description

Overview

Are you an experienced Customer Service professional with a background in manufacturing? Do you thrive in a fast-paced environment and enjoy building strong relationships? We’re looking for a Customer Service Advisor to join our team and deliver exceptional support to customers before and after their purchase. This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams.

Salary & Hours

• Salary: £26,000 per annum
• Hours: Monday – Friday, 08:00–16:30 (30-minute unpaid break)

Contract: Full-Time, Permanent

Responsibilities

• Answer incoming calls and emails from customers
• Make outbound calls to provide order updates
• Investigate and resolve complaints, ensuring timely solutions
• Log issues and liaise with relevant departments
• Welcome and assist customers on-site
• Organise Service Engineers schedules and arrange visits
• Book courier services (e.g., TNT)
• Develop technical product knowledge to support customers effectively

Essential Requirements

• Customer Service experience within a manufacturing environment
• Strong IT skills: fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
• Confident communicator on the phone
• Ability to build positive rapport quickly with stakeholders at all levels