Customer Service Advisor

Kier Group plc.; Hartford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Service Advisor based in Hartford. This role involves liaising with customers, addressing queries, and maintaining system databases. Candidates should have experience in customer service, particularly over the phone. The position offers flexible hours and a salary of up to £28,000 per annum based on experience. The company is committed to diversity and inclusion, ensuring a supportive work environment for all.

Benefits

Tailored benefits

Diversity and inclusion initiatives

Qualifications

• Experience in a customer service environment, particularly over the phone.
• Proficient in using IT and communication tools.

Responsibilities

• Act as a key interface with customers.
• Liaise with customers, resolving queries.
• Update systems and databases.
• Assist in scheduling and planning of works.

Skills

Customer service experience

Excellent IT skills

Strong communication skills

Job description

Job Overview

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.

Day‑to‑Day Responsibilities

• Act as a key interface with customers by planning and making appointments and gaining in‑depth insight into their concerns & issues, whilst feeding this back to the business.
• Liaise with customers, dealing with questions and queries, and re‑directing them to the correct teams.
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance.
• Assist with the scheduling and planning of works.

Qualifications

• Experience within a customer service environment, particularly over the phone within an office/depot.
• Excellent IT and communication skills.

Benefits

We offer a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and Inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Location & Salary

Location: Cambridge
Salary: up to £28,000 per annum (depending on experience).