Customer Service Advisor

The Clancy Group Limited; Harefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A construction company in the UK is seeking an experienced Hire Controller to ensure smooth hire processes at their Harefield depot. Responsibilities include using management systems to report data, effective communication with teams, and handling hire queries. The ideal candidate will possess strong administrative skills and experience in a similar role. Benefits include a competitive salary, pension, healthcare, and holiday allowance, among others.

Benefits

Competitive salary

Pension

Healthcare

Holiday allowance starting at 24-26 days

Discounts at various retailers

Cycle to work scheme

Employee Assistance Programme

Inclusive work environment

Qualifications

• Proven and demonstrable experience in a Hire Controller role ideally within a plant hire logistics environment.
• Strong administrative ability, attention to detail, and confidence in using Microsoft Office and relevant systems.
• Ability to manage competing priorities effectively while meeting deadlines.

Responsibilities

• Using management information systems to capture and report accurate data.
• Communicating effectively with workshops and operational teams.
• Handling hire queries and ensuring they are resolved.

Skills

Proven experience as a Hire Controller

Strong administrative ability

Effective communication skills

Attention to detail

Confidence in using Microsoft Office

Proactive and organised approach

Job description

Overview

We're looking for an experienced Hire Controller to join our friendly depot in Harefield. This role is key to ensuring our hire processes run smoothly and effectively, supporting both our operational teams and our customers. You will be responsible for delivering an efficient, accurate and proactive service, ensuring that hire orders are processed correctly and that the depot runs effectively on a day-to-day basis.

Responsibilities

• Using management information systems to capture and report accurate data in a timely manner
• Communicating effectively with workshops, supply chain colleagues and operational teams
• Handling hire queries and ensuring they are resolved or escalated as appropriate
• Overseeing route planning to support operational efficiency
• Carrying out general office administration duties to support depot operations
• Ensuring compliance with Health, Safety, Quality, Environmental and Fleet policies and standards

Qualifications

• You have proven and demonstrable experience in a Hire Controller role ideally within a plant hire logistics environment.
• Strong administrative ability, attention to detail, and confidence in using Microsoft Office and relevant systems.
• The position requires someone who can manage competing priorities effectively while meeting deadlines, and who has the confidence to liaise with colleagues, suppliers and clients at all levels.
• Strong communication skills, combined with a proactive and organised approach.

What we offer

Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

Benefits

• Competitive salary
• Pension
• Healthcare
• Holiday allowance starting at 24-26 days per annum
• Clancy Xtras, discounts for Tesco, Sainsbury's, Currys PC World and Vue Cinemas
• Cycle to work scheme
• Employee Assistance Programme
• Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please let us know and we will be happy to accommodate.