Customer Service Advisor

Staffline Group; Greater Manchester; On-site; GBP 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Trafford Park, Manchester. This full-time role offers a competitive salary and the opportunity to work in a dynamic environment. You'll be responsible for providing exceptional customer service, managing queries, and building effective relationships with both customers and colleagues. Enjoy a range of benefits including free on-site parking, life assurance, and a pension scheme, while receiving full training to excel in your role. If you're passionate about delivering top-notch service and want to grow your career, this is the perfect opportunity for you.

Benefits

Free on-site parking

Life assurance

Pension scheme

Opportunities for training

Cycle to work scheme

Loyalty awards for long service

Employee discounts across top brands

Qualifications

• Prior experience in transport, warehousing, and customer service preferred.
• Technical knowledge of CRM systems is a plus.

Responsibilities

• Manage customer complaints effectively and keep customers updated.
• Ensure compliance with HR, GDPR, and Health & Safety policies.
• Oversee booking of delivery times and notify customers of issues.

Skills

Customer Service

Transport Knowledge

CRM Systems

Communication Skills

Job description

Do you have a Transport/Logistics background? If so, we are looking for a positive, energetic Customer Service Advisor to join our client's already established team.

Apply today to work as a Customer Service Advisor in Trafford Park, Manchester.

The rate of pay is £30,000 per annum.

This is a full-time role working fixed shifts, and the hours of work are:

• 8am to 5pm

Your Role at Work

As a Customer Service Advisor, your role will be to provide and promote a professional, customer-focused service to ensure customer needs are satisfied and a first-class service is delivered and promoted.

Key Responsibilities:

1. Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and customers are kept updated.
2. Adhere to customer service standards, service level agreements, policies, and procedures across all customer service functions, dealing with queries promptly and appropriately.
3. Establish, develop, and maintain effective working relationships with colleagues to ensure a 'one team approach' to company performance standards and objectives.
4. Follow all HR, GDPR, and Health & Safety policies to ensure compliance.
5. Oversee booking of delivery times and follow up on timed deliveries, taking necessary actions to notify customers of potential service issues.

Our Ideal Candidate

The ideal candidate will build and maintain effective relationships internally and externally, and handle customer queries effectively. Prior experience in transport, warehousing, customer service, and technical knowledge of CRM systems is preferred.

Key Benefits and Information

• £30,000 per annum
• Monday - Friday, 42.5 hours per week
• Free on-site parking
• Full training provided
• Life assurance
• Pension scheme
• Opportunities for training
• Cycle to work scheme
• Loyalty awards for long service
• Employee discounts across top brands

Job Ref: 1KIN

About Staffline

Staffline is the UK's leading provider of workforce solutions, operating at over 350 sites across the UK, helping over 28,000 people into good work daily.

Please note that details and responsibilities are subject to change. Unauthorized copying or use of this advert is prohibited without prior consent from Staffline.