Customer Service Advisor

Partnership Recruiting; Glasgow; On-site; GBP 25,000 - 28,000; Full time

Job summary

A growing recruitment firm in Glasgow is seeking Customer Service Advisors to deliver exceptional service and assist customers facing financial difficulties. The role requires strong communication skills and the ability to empathize with customers. Benefits include a competitive salary, bonuses, and clear career progression opportunities.

Benefits

Competitive starting salary

Monthly performance-based bonus

Structured training program

Clear career progression

Team building activities

Qualifications

• Strong verbal and written communication skills are necessary for this position.
• Ability to build rapport and show empathy in difficult conversations is essential.
• Confident with IT systems and quick to learn new tools is required.

Responsibilities

• Deliver exceptional customer service via inbound and outbound calls.
• Negotiate payment plans and settlements with customers.
• Maintain a professional and empathetic tone in all communications.

Skills

Strong verbal and written communication skills

Ability to build rapport and show empathy

Confident with IT systems

Self-motivated

Target-driven mindset

Previous experience in customer service

Job description

Do you enjoy helping people through difficult situations?

Do you get satisfaction from knowing you've made a difference in someone's day?

Are you a great listener with empathy, patience and a passion for talking to people?

If this sounds like you then this could be the perfect opportunity to build a rewarding career in a role where your communication skills and compassion truly matter.

We are currently looking for several Customer Service Advisors to join a growing business in the north side of Glasgow. You'll be part of a supportive team and work under a management group that genuinely values its people, not just through a competitive benefits package but also through a strong focus on wellbeing and staff development.

What\'s on Offer

• Competitive starting salary - £25k-£27.5k depending on experience
• Monthly performance-based bonus scheme
• Opportunity for regular pay increases
• Company pension & life insurance
• Structured and comprehensive training program
• Clear career progression pathways within the Glasgow office
• Team building activities, competitions, and regular incentives

The Role

• Deliver exceptional customer service via inbound and outbound calls
• Engage with customers who may be facing financial difficulties
• Work on behalf of reputable clients to resolve outstanding balances
• Assess customer needs and affordability to find suitable solutions

Key Responsibilities

• Negotiate payment plans and settlements with customers
• Accurately update and maintain customer account notes
• Adhere to compliance and regulatory standards
• Maintain a professional and empathetic tone in all communications

Skills & Experience

• Strong verbal and written communication skills
• Ability to build rapport and show empathy in difficult conversations
• Confident with IT systems and quick to learn new tools
• Self-motivated, with the ability to work independently and in a team
• Target-driven mindset with a focus on delivering high-quality outcomes
• Previous experience in customer service is essential