Customer Service Advisor

Sunbelt Rentals UK & Ireland; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental company is seeking a Customer Service Advisor to join their team in Exeter. This role involves building relationships with customers, managing orders from enquiry to post-hire feedback, and delivering exceptional service. Ideal candidates should possess strong communication skills and the ability to work in a fast-paced environment. The company offers an industry-leading rewards package, generous holiday allowances, and employee recognition programs, making it a great opportunity for those looking to make an impact in customer service.

Benefits

Industry-leading flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Ability to communicate effectively with customers via multiple channels.
• Experience in a customer service environment preferred.
• Strong initiative and problem-solving skills.

Responsibilities

• Deliver best-in-class customer service through effective communication.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Customer relationship management

Communication skills

Initiative

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In this role you'll be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return?

• Industry‑leading flexible rewards package
• Generous holiday allowance with the opportunity to buy and sell annual leave
• Life assurance
• Retail discount scheme
• Employee recognition awards
• Great company pension scheme

You'll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.