Customer Service Advisor

Focus Resourcing Group; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Advisor for a 12-month fixed-term contract covering maternity leave. In this role, you will handle inbound calls, resolve customer enquiries, produce quotations, and process purchase orders. The ideal candidate has strong communication and IT skills, attention to detail, and a flexible attitude. Benefits include private healthcare, 25 days’ holiday, and a salary sacrifice pension scheme.

Benefits

Private healthcare

25 days holiday + bank holidays

Employees assistance programme

Salary sacrifice pension

Electric car scheme

Cycle to work scheme

Qualifications

• Strong communication skills are essential for customer interactions.
• Intermediate IT skills required for handling software applications.
• Attention to detail is necessary for accurate processing of orders.

Responsibilities

• Handle inbound telephone calls promptly.
• Proactively resolve customer enquiries.
• Produce quotations and estimates.
• Process purchase orders.
• Coordinate email traffic within shared inboxes.

Skills

Strong communication skills

Intermediate IT skills (Excel, Word, Outlook)

Strong attention to detail

Self-motivated and flexible

Good inter-personal skills

Job description

We're looking for a friendly, motivated and professional Customer Service Advisor to join the Customer Service team on a 12-month fixed-term contract, covering maternity leave.

You'll work five days a week across Monday to Friday, on rotating shifts between 7:30am and 8:00pm - for example, 7:30AM -3:30PM, 8AM-4PM, 9AM-5PM, 10AM -6PM, or 12PM-8PM.

This role is perfect for someone who enjoys variety, teamwork, and making a difference in every customer interaction.

Benefits

• Private healthcare
• 25 days holiday + bank holidays
• Employees assistance programme
• Salary sacrifice pension
• Electric car scheme
• Cycle to work scheme

As the Customer Service Advisor, you will be responsible for:

• Handling inbound telephone calls promptly.
• Proactively resolving customer enquiries.
• Producing quotations and estimates.
• Processing purchase orders.
• Coordinating email traffic within shared inboxes.

The successful Customer Service Advisor will have the following related skills / experience:

• Strong communication skills
• Intermediate IT skills to include Excel, Word and Outlook
• Strong attention to detail
• Self-motivated with a flexible can-do attitude
• Good inter-personal skills, must be able to work as part of a t...