Customer Service Advisor

MAN Truck & Bus UK; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle service provider in the East Midlands is looking for a Customer Service Advisor to join their Ripley Branch on a full-time basis. You will manage bookings, support the parts department, and engage with customers in a fast-paced environment. Ideal candidates will have customer service experience, attention to detail, and some technical knowledge. The position offers a competitive salary, bonus scheme, a company car, and generous holiday allowance.

Benefits

Competitive salary

Bonus scheme

Pension scheme

Company car scheme

25 days holiday plus bank holidays

Qualifications

• Experience in customer service, preferably with technical knowledge.
• Administrative experience in a busy environment is a plus.

Responsibilities

• Manage booking and maintaining job cards efficiently.
• Support parts department with ordering and costing work.
• Engage with customers and key stakeholders.

Skills

Customer service experience

Attention to detail

Ability to work under pressure

Flexibility

Communication skills

Job description

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full-time, permanent basis.

The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.

In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card / repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.