Customer Service Advisor

Pertemps; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A market leader in distribution is seeking experienced Customer Service Advisors to join their frontline team. You'll be the first point of contact for external customers, handling shipping requests through various communication channels. This role requires working from the office for 2 weeks out of 4 and full-time training. Excellent customer service experience and communication skills are necessary for this position that offers flexibility between 30-40 hours per week.

Qualifications

• Positive and enthusiastic during customer interactions.
• Ability to work as part of a team or independently.
• Commitment to 5 Year Compliance and Clean DBS.

Responsibilities

• Managing inbound calls from worldwide clients handling shipment requests.
• Building rapport with customers and establishing their needs.
• Delivering consistent call flow to build customer confidence.
• Maximizing upselling opportunities.

Skills

Excellent Customer Service experience

Strong understanding of Customer Service processes

Excellent communication skills (written and verbal)

Ability to adapt to change

Experience with MS Word & Excel

Job description

Overview

A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for? We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.

Requirement to work from the Office 2 weeks out of 4, working from home for the other 2 weeks. Operational Hours 07:00 - 19:00 Monday to Friday - 8hr shift within these times on a 4 weekly rotational basis. Flexibility between 30-40 hours per week. Will have to commit to 2 weeks Full Time training in Office.

Job Role

• Managing inbound calls to the business from worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills

• Excellent Customer Service experience, Strong understanding of Customer Service processes
• Remain positive and enthusiastic during every customer contact
• Consistently provide a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word & Excel

This role is subject to 5 Year Compliance and Clean DBS it is imperative that each applicant provides support to the process.

Click Apply or call 01509 213000 ask for Michelle