Customer Service Advisor

The Best Connection Group Limited; Derby; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company is hiring Customer Service Advisors for East Midlands Airport. The position offers a hybrid work model and all necessary training. Applicants should have customer service experience and be willing to undergo a DBS check. Pay starts at £14.73 per hour, with opportunities for overtime and career progression in a dynamic work environment.

Benefits

On-going assignments

Holiday entitlement

Excellent pay rates

Overtime

Online payslips

Pension provision

Free parking

Qualifications

• Experience working within a Customer Service environment is required.
• Ability to handle customer queries by telephone or electronically.
• Proficiency in data entry and using in-house data systems is beneficial.

Responsibilities

• Liaising with network contacts and customers.
• Meeting company KPIs and handling customer queries.

Skills

Customer service experience

Experience with MS Word and Excel

Job description

Customer Service Advisor(s) Required!

With a start date in October 2025!

The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career in the call centre and customer service department with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.

• Pay: £14.73ph
• Overtime Pay: £22.10 (after 40 hours)
• Hours: 37.5hrs a week shifts between Monday to Saturday between 07:00 - 1900
• Hybrid Office and Working from Home, 2 out of 4 weeks (dependant on performance + personal preference)
• Location: East Midlands Airport, Castle Donington
• All Training Provided, 2 weeks onsite training, 09:00 - 17:00, Monday to Friday.
• Duration: Ongoing, Temporary to Permanent
• Accessible via the Skylink Bus Route
• Free Parking Provided

Vetting for a Customer Service Advisor:

• Be willing to apply for a DBS Check (Paid for by us!)
• Have a 5 year checkable work history (Obtained for you by us!)

Role and Requirements of a Customer Service Advisor:

• Experience of working with MS Word and Excel (desirable)
• Experience working within a Customer Service environment (required)
• Handling Customer queries (by telephone or electronically)
• Liaising with Network Contacts and Customers
• Using in house data systems
• Data Entry
• Meeting company KPI's

Benefits of working for The Best Connection:

• On-going Assignments
• Holiday Entitlement
• Excellent Pay rates
• Overtime
• On-Line Payslips
• Pension Provision

If you are interested in the above positions, please click apply or contact the Aviation Team in the Derby Office on 01332291444