Customer Service Advisor

Pertemps; City Of London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A customer service firm in London is seeking a Customer Service Advisor to deliver outstanding customer experiences. This full-time role requires strong communication skills and at least five years of experience in customer service management. The position offers a competitive salary of £30,000, rising to £36,000 after a successful probation period, and is fully onsite in Tottenham.

Benefits

Free parking

Qualifications

• Minimum five years’ experience in customer service management.

Responsibilities

• Provide professional, knowledgeable and friendly support to customers over the phone.
• Resolve most queries efficiently, using initiative and problem-solving skills.
• Handle more complex challenges with creativity and professionalism.

Skills

Excellent written and verbal communication skills

Strong interpersonal skills

Strong analytical and problem-solving abilities

Tools

Customer service software

Job description

Overview

We are looking for a Customer Service Advisor who is passionate about delivering outstanding customer experiences. You will be the first point of contact for many of our customers, ensuring every interaction is professional, friendly and helpful. This role is vital in solving customer issues quickly and effectively, while also supporting and guiding other team members.

This role is a Full Time, Permanent opportunity based in Tottenham. This will be fully onsite with free parking provided and a competitive salary of £30,000 rising to £36,000 after successful a 6 month probation period.

Typical shift patterns

• 09:00 – 17:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
• 07:00 – 15:00, Monday to Friday, alternate Saturdays from 07:30 to 12:00 (as per rota)
• 07:30 – 16:30, Monday to Friday, no Saturday work

Key responsibilities

• Provide professional, knowledgeable and friendly support to customers over the phone
• Resolve most queries efficiently, using initiative and problem-solving skills
• Handle more complex challenges with creativity and professionalism
• Support and guide other team members in delivering excellent service
• Aim to delight customers in every interaction

Experience

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Minimum five years’ experience in customer service management
• Strong analytical and problem-solving abilities
• Experience using customer service software (email and telephone systems)