Customer Service Advisor

Search Consultancy LTD; City of Edinburgh; On-site; GBP 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Edinburgh. In this full-time role, you'll handle inbound calls and assist customers with queries, ensuring professional and efficient interactions. Ideal candidates will have experience in customer service and strong communication skills. The role offers a competitive salary of £25,000, full training, and a dynamic team environment. Join us in January to take the next step in your customer service career!

Benefits

Competitive salary

Monday to Friday schedule

Full training and ongoing development opportunities

Supportive team environment

Qualifications

• Previous experience in a customer service role preferred.
• Strong communication and listening skills required.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Answer inbound calls and assist customers with queries.
• Provide accurate information and resolve issues promptly.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Listening skills

Attention to detail

Ability to work in a fast-paced environment

Customer care approach

Job description

Customer Service Advisor - Edinburgh

Salary: £25,000

Hours: Monday to Friday, 9:00 AM – 5:00 PM

Contract: Full-time, Permanent
Start Date: January

About the Role

We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful and efficient. If you thrive on delivering exceptional service and enjoy problem‑solving, this is the perfect opportunity for you.

What You'll Do

• Answer inbound calls and assist customers with a wide range of queries
• Provide clear, accurate information and resolve issues promptly
• Maintain detailed records of customer interactions using internal systems
• Work collaboratively with colleagues to ensure a seamless customer experience

What We're Looking For

• Previous experience in a customer service role (phone‑based preferred)
• Strong communication and listening skills
• Ability to work in a fast‑paced environment while maintaining attention to detail
• A positive, professional approach to customer care

Benefits

• Competitive salary of £25,000
• Monday to Friday schedule – no weekends!
• Amazing benefits package
• Full training and ongoing development opportunities
• Supportive team environment

Ready to start your new career in January?
Apply now and take the next step toward a rewarding role in customer service!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.