Customer Service Advisor

Jago Consultants; Chelmsford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Health benefits

Employee discounts

Holiday allowance increase with length

Career development

Job summary

Jago Consultants is seeking a Service Advisor in Chelmsford to be the primary point of contact for customers during vehicle servicing and repair. You will deliver outstanding customer care, manage bookings, and help upsell services while maintaining high standards of professionalism.

You will work in a busy Retail Centre, communicating with customers face-to-face and by phone, keeping them informed, processing payments, and ensuring parts and workshop availability.

Qualifications

• Commitment to delivering customer excellence.
• Good verbal and numerical reasoning.
• Previous experience in a target driven role.

Responsibilities

• Provide outstanding customer care and maintain high satisfaction.
• Book service and repair work, ensuring workshop and parts availability.
• Keep customers informed of progress and advise on extra work needed.
• Invoice on time and process warranty transactions.
• Obtain and process payments.
• Achieve hours sold targets as part of a motivated team, keep WIP to a minimum.
• Maintain accurate customer records in Kerridge & Dialog.
• Contribute to balance scorecard results to meet Manufacturer’s expectations.
• Make follow-up calls and up-sell or progress bookings.
• Convert inbound/outbound calls into bookings.

Skills

Communication skills

Organisational skills

Verbal reasoning

Numerical reasoning

Target-driven

Customer service mindset

Kerridge & Dialog

Tools

Kerridge & Dialog

Job description

Location – Chelmsford, Colchester, East of England

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and overachieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Main Responsibilities of a Service Advisor.

• To provide an outstanding level of customer care always ensuring the highest standards of satisfaction
• Book service and repair work, ensuring workshop and parts availability
• Keeping customers fully informed of progress and advise of extra work needed
• Invoice on time and accurately used warranty transactions are submitted and invoiced daily
• Obtain and process payments
• To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
• To maintain accurate customer records on Kerridge & Dialog
• Help deliver balance scorecard results for department to meet Manufacturer’s expectations
• To make telephone follow-up / Up sell / Progress calls
• To convert as many inbound / outbound calls into bookings as possible

To be a successful Service Advisor, you will have:

• Commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Previous experience in a target driven role
• Vehicle discounts – from vehicle discounts to service offers. Own your dream car for less.
• A pension that pays – Our flexible pension scheme gives you the freedom to plan in a way that suits you
• Save as you earn plan- reap the rewards and effortlessly grow your savings.
• Life Assurance – we give you the peace of mind when you need it most
• Health Shield Cash Plan – Supporting your health and wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
• Employee Discounts with The Showroom – discounts and cashback offers available at over 1000 retailers
• Discount Gym membership – keep fit with our big brand gym & fitness offers
• Cycle to work scheme – get a new bike, equipment, or both
• Employee Assistance Programme – We take employee wellbeing seriously and offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
• Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay
• Holiday allowance rising with length of service – We reward long service with extra holiday
• Great career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Company training team
• And much more…

Customer Service Advisor Chelmsford, GB