Service Advisor

Jago Consultants; Cheltenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Inchcape Cheltenham is seeking a Service Advisor to join our busy Retail Centre. You will be the main point of contact for customers during vehicle service and repair, delivering an exceptional experience both face-to-face and over the phone.

You will demonstrate strong communication and organisational skills, identify customer needs, upsell where appropriate, and contribute to achieving departmental targets while maintaining customer retention.

Qualifications

• Commitment to delivering customer excellence.
• A good standard of verbal and numerical reasoning.
• Previous experience in a target driven role.

Responsibilities

• Provide outstanding customer care and maintain high satisfaction at all times.
• Book service and repair work, ensuring workshop and parts availability.
• Keep customers informed of progress and advise on extra work needed.
• Invoice on time and ensure warranty transactions are submitted and invoiced daily.
• Process payments according to policy.
• Meet hours sold targets as part of a motivated team and keep WIP to a minimum.
• Maintain accurate customer records on Kerridge and Dialog.
• Help deliver balance scorecard results for department to meet Manufacturer expectations.
• Make telephone follow-up, upsell, and progress calls.
• Convert inbound and outbound calls into bookings.

Skills

Communication skills

Organisational skills

Customer service

Upselling

Tools

Kerridge

Dialog

Job description

My client is a main car dealership based in Cheltenham, who are currently looking to recruit a Service Advisor to join their team.

As a Service Advisor you will ensure the highest level of customer satisfaction and care always for vehicle servicing and repair.

As a Service Advisor you are the principal point of contact for all customer communication while the vehicle is in our Retail Centre.

You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.

Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify

the needs of the customers and opportunities to upsell. You can work to tight timescales and thrive on the pressure of a busy service

department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets.

Passion for the product and delivering incredible customer service will be evident in everything you do.

Main Responsibilities

• To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
• Book service and repair work always ensuring workshop and parts availability
• To keep customers fully informed of progress and advise of extra work needed
• To invoice on time and accurately used warranty transactions are submitted and invoiced daily
• To obtain and process payments according to Inchcape policy
• To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
• To maintain accurate customer records on Kerridge & Dialog
• Help deliver balance scorecard results for department to meet Manufacturers expectations
• To make telephone follow-up / Up sell / Progress calls
• To convert as many inbound / outbound calls into bookings as possible

The Ideal Candidate

To be a success in this role, you will have:

• Commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Previous experience in a target driven role

Salary

Basic Salary between £23,805 – £30,015 + OTE £40,015 depending on experience

Hours

Monday to Friday 8am to 6pm and Alternative Saturdays