Service Advisor

Jago Consultants; Guildford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Inchcape UK is seeking a Service Advisor to join our busy Retail Centre in Guildford. You will be the main point of contact for customers during servicing and repair, ensuring a first-class experience face to face or over the phone.

You will identify customer needs, upsell where appropriate, and keep records up to date while working to tight timescales and targets, delivering exceptional service and helping the workshop run smoothly.

Qualifications

• Commitment to delivering customer excellence.
• A good standard of verbal and numerical reasoning.
• Previous experience in a target driven role.

Responsibilities

• Provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times.
• Book service and repair work always ensuring workshop and parts availability.
• Keep customers fully informed of progress and advise of extra work needed.
• Invoice on time and accurately used warranty transactions are submitted and invoiced daily.
• Obtain and process payments according to Inchcape policy.
• Achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum.
• Maintain accurate customer records on Kerridge & Dialog.
• Help deliver balance scorecard results for department to meet Manufacturers expectations.
• Make telephone follow-up / Up sell / Progress calls.
• Convert as many inbound / outbound calls into bookings as possible.

Skills

Customer excellence

Verbal reasoning

Numerical reasoning

Target driven

Tools

Kerridge

Dialog

Job description

As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principal point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Main Responsibilities

• To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
• Book service and repair work always ensuring workshop and parts availability
• To keep customers fully informed of progress and advise of extra work needed
• To invoice on time and accurately used warranty transactions are submitted and invoiced daily
• To obtain and process payments according to Inchcape policy
• To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
• To maintain accurate customer records on Kerridge & Dialog
• Help deliver balance scorecard results for department to meet Manufacturers expectations
• To make telephone follow-up / Up sell / Progress calls
• To convert as many inbound / outbound calls into bookings as possible

The Ideal Candidate

To be a success in this role, you will have:

• Commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Previous experience in a target driven role