Service Advisor

AutoSkills (United Kingdom); Bolton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Career progression opportunities

Long-term job stability

Uncapped bonus potential

Job summary

AutoSkills (United Kingdom) is seeking an experienced Service Advisor in Bolton to act as the main contact between customers and the workshop, ensuring a smooth service from booking to vehicle collection.

In this role you will manage bookings, coordinate workshop loading, upsell additional work, and promote service plans while maintaining high levels of customer satisfaction. A full UK driving licence is required.

Qualifications

• Previous experience as a Service Advisor in automotive
• Strong customer service and communication skills
• Proven upselling experience
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• Full UK Manual Driving Licence (subject to licence checks)

Responsibilities

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans, maintenance packages and special offers
• Liaising closely with technicians and the workshop team
• Ensuring all customer requirements are handled to a high standard
• Delivering exceptional customer service at every stage of the journey

Skills

Customer service

Communication

Upselling

Tools

Kerridge

1 Link

Pinnacle

Job description

Salary: Up to £28,000 Basic Salary | OTE £36,000 Uncapped

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?

This is an excellent opportunity for an experienced Service Advisor to join a busy and successful dealership environment where customer satisfaction is at the heart of everything they do. With uncapped bonus potential, a supportive team culture, and a reduced Saturday rota following training, this role offers both financial reward and long-term career stability.

If you enjoy building customer relationships, managing a fast-paced workload, and being rewarded for delivering exceptional service, this could be the perfect next step in your automotive aftersales career.

WHAT'S IN IT FOR YOU?

• Up to £28,000 Basic Salary
• Uncapped OTE of £36,000
• Monday to Friday Working Hours
• 1 in 2 Saturday Mornings, Reducing to 1 in 3 Following Training
• Established and Supportive Team Environment
• Career Progression Opportunities
• Long-Term Job Stability

THE ROLE

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans, maintenance packages and special offers
• Liaising closely with technicians and the workshop team
• Ensuring all customer requirements are handled to a high standard
• Delivering exceptional customer service at every stage of the journey

ABOUT YOU

• Previous experience as a Service Advisor within the automotive industry
• Strong customer service and communication skills
• Proven experience upselling products, services or additional work
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• The ability to work effectively in a busy, fast-paced environment
• Excellent organisational and administrative skills
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Service Receptionist or Automotive Service Advisor.

This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career development.

If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.