Service Advisor

Confidential; Greater London; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri 8:30–5:30

Career progression

Supportive team environment

Work-life balance

Job summary

Confidential in Chingford is seeking a Service Advisor to join a well-established dealership. You will be essential in delivering exceptional customer service and coordinating with the workshop to ensure efficient service delivery.

Key duties include greeting customers, preparing quotations, scheduling appointments, and maintaining accurate service histories. The role suits someone with proven motor trade experience and a professional, customer-focused mindset.

Qualifications

• Excellent communication and organisational skills.
• Professional, customer-focused approach to work.
• Ability to work efficiently under pressure and handle multiple customer needs.

Responsibilities

• Greet customers and provide expert advice on vehicle servicing and repairs.
• Liaise with workshop team to ensure smooth service delivery.
• Prepare quotations and discuss repairs, estimates and work required with customers.

Skills

Communication skills

Organisation

Job description

We are currently seeking a highly skilled and experienced Service Advisor to join a well-established dealership in Chingford. This is a fantastic opportunity for individuals looking to progress their career within the motor trade, offering a professional environment focused on delivering exceptional customer service. As a Service Advisor, you will be vital in maintaining high standards of customer satisfaction and operational efficiency.

Benefits of a Service Advisor:

• Competitive salary ranging from £27,000 to £35,000, dependent on experience
• Monday to Friday working hours, 8.30 am to 5.30 pm
• Support for alternate Saturday mornings, though not mandatory
• Friendly and supportive team environment
• Opportunities for career development and progression
• Manageable work pattern promoting a healthy work-life balance
• Working in a professional setting that values your contribution

Duties of a Service Advisor:

• Greeting customers and providing expert advice on vehicle servicing and repairs
• Liaising effectively with the workshop team to ensure smooth service delivery
• Preparing quotations and discussing repairs, estimates, and work required with customers
• Managing customer appointments, follow-ups, and feedback to ensure satisfaction
• Maintaining accurate records of service history and customer interactions
• Ensuring high levels of customer communication and professionalism at all times

Requirements of a Service Advisor:

• Previous experience as a Service Advisor or similar role within the motor trade
• Excellent communication and organisational skills
• A professional, customer-focused approach to work
• Ability to work efficiently under pressure and handle multiple customer needs
• Strong attention to detail and record-keeping skills
• A genuine passion for delivering outstanding customer service

If you are ready to take the next step as a Service Advisor in a reputable dealership, we would love to hear from you.