Service Advisor

Purely Automotive Recruitment Ltd; Knutsford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Purely Automotive Recruitment Ltd is seeking a Service Advisor for a client in Mobberley, Cheshire. The role focuses on delivering excellent customer care and acting as the vital link between customers and the workshop.

You will inform and consult on servicing, update customers at every stage, and liaise with technicians to ensure on-time vehicle readiness. Kerridge knowledge is advantageous, but not essential.

Qualifications

• Proven customer facing track record in automotive industry.
• Strong customer service orientation and problem solving.
• Excellent organisational and administrative skills with keen attention to detail.

Responsibilities

• Inform and consult customers on vehicle servicing and keep them updated at every stage.
• Liaise with Technicians & workshop control about vehicle statuses.
• Ensure vehicles are ready on time and manage customer expectations.
• Provide best advice on products and services to customers.

Skills

Customer facing

Problem solving

Organisation

Administrative skills

Attention to detail

Tools

Kerridge systems

Job description

Job Description

Purely Automotive Recruitment Ltd offers an excellent opportunity for a motivated and enthusiastic Service Advisor to join our client based in Mobberley, Cheshire. We are requiring an experienced Service Advisor who can provide outstanding customer care and be the vital link between our clients customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer updated at every stage whilst answering any questions or queries they may have. You will also liaise with Technicians & workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also be able to give best advice on products and services to customers. This position is full time Monday to Friday with no weekend working.

Requirements

We are looking for a candidate with a proven customer facing track record within the automotive industry. We require individuals who can solve problems quickly and possess a strong attitude towards delivering excellent customer service levels. You will also have excellent organisational and administrative skills along with good attention to detail with passion for the automotive industry. A working knowledge of Kerridge systems would be advantageous, but not essential.

Benefits

Our client provides a fantastic working environment and are committed to 'Developing Talent' and 'Building Careers'. They will also recognise and reward your hard work, loyalty and achievements. A competitive remuneration package awaits the right candidate for this position.