Service Advisor

autoskills-uk; Shrewsbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Generous Annual Leave Increasing with

Eyecare Vouchers

Optional Critical Illness Cover

Discounted Gym Memberships

Home & Technology Vouchers

Job summary

AutoSkills (United Kingdom) is seeking an experienced Service Advisor for a busy main dealership. The role offers a competitive salary with achievable bonus and clear progression opportunities within a supportive aftersales team.

You will be the first point of contact for customers, delivering a first-class experience while helping maximise workshop efficiency and aftersales performance. The role includes booking vehicles, coordinating with the workshop, and advising on additional work with

Qualifications

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
• Proven track record of upselling additional work, service plans, and aftersales products
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workload effectively
• Positive, professional, and team-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)
• Right to work in the UK (sponsorship is not available)

Responsibilities

• Booking customer vehicles in for servicing, maintenance, and repairs
• Liaising closely with the workshop team to ensure efficient workshop loading
• Keeping customers informed throughout the repair process
• Advising customers on additional work required and associated costs
• Upselling service plans, maintenance work, and aftersales products where appropriate
• Preparing estimates, invoices, and service documentation accurately
• Working closely with Technicians to ensure vehicles are completed on time
• Delivering exceptional customer service from vehicle check-in through to collection

Skills

Customer service

Communication skills

Organisation

Teamwork

Driving licence

Tools

Kerridge

1Link

Pinnacle

Job description

Salary: £29,000 Basic Salary | OTE £35,000

Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturdays, 8:00am - 2:00pm on a Rota

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?

If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.

As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.

WHAT'S IN IT FOR YOU?

• Generous Annual Leave, Increasing with Length of Service
• Enhanced Family Leave
• Eyecare Vouchers
• Optional Critical Illness Cover
• Discounted Gym Memberships
• Home & Technology Vouchers

THE ROLE

As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.

Key responsibilities include:

• Booking customer vehicles in for servicing, maintenance, and repairs
• Ensuring efficient workshop loading by liaising closely with the workshop team
• Keeping customers informed throughout the repair process
• Advising customers on additional work required and associated costs
• Upselling service plans, maintenance work, and aftersales products where appropriate
• Preparing estimates, invoices, and service documentation accurately
• Working closely with Technicians to ensure vehicles are completed on time
• Delivering exceptional customer service from vehicle check-in through to collection

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional work, service plans, and aftersales products
• Excellent communication and customer service skills
• Strong organisational skills with the ability to prioritise workload effectively
• A positive, professional, and team-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)
• Right to work in the UK (sponsorship is not available)

This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment.

If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.