Customer Service Advisor

Castles and Coasts Housing Association; Carlisle; On-site; GBP 13,000 - 16,000; Part time

Job summary

A housing agency is seeking a Customer Services Advisor for a part-time, fixed term position based in Carlisle or Newcastle. This role involves providing exceptional customer service, handling enquiries, and processing repairs. The ideal candidate will be self-motivated, have problem-solving skills, and experience in customer care. A competitive salary and benefits package are offered.

Benefits

Benefits package

Qualifications

• Experience dealing with customer enquiries.
• Self-motivated individual.
• Proven problem-solving abilities.

Responsibilities

• Provide high-quality customer service.
• Process customer repair requests.
• Liaise with contractors for repairs.
• Update electronic records.
• Advise on rent and service charge accounts.
• Handle customer payments.
• Offer guidance on lettings and anti-social behaviour.

Skills

Customer service expertise

Problem-solving skills

Knowledge of customer care principles

Job description

Overview

Customer Services Advisor – 20 hours per week – 24-month fixed term contract. Based in Workington, Carlisle or Newcastle. Salary £13,754 - £15,040 per annum + benefits package.

Responsibilities

• Providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
• Processing day to day and specialist repairs reported by our customers.
• Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis.
• Updating important records (including CRM and electronic document management systems).
• Advising residents on rent/service charge accounts.
• Taking payments.
• Giving advice on lettings and anti-social behaviour matters.

About you / Requirements

• We are looking for someone who is self-motivated; is a problem-solver; has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.

How to apply

If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team.

Rewards and workplace

If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.

How to apply (continued) / Apply

If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.

Closing date

Closing date for applications: Monday 13th October 2025.

Interviews

Interviews to be held in either Carlisle, Newcastle, Workington on either Tuesday 28th or Wednesday 29th October 2025.