Customer Service Advisor

Red Recruitment; Burnett; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer service recruitment agency is seeking a Customer Service Advisor for a temporary position in a pet-friendly office. The role involves handling customer calls, assisting with orders, and coordinating with suppliers. Candidates must have a full UK driving license and prior customer service experience. The hourly rate is £12.33, and full training will be provided. The position offers regular social events and free parking.

Benefits

Free parking

Regular social events

Full training provided

Dogs in the office

Qualifications

• Full UK Driving Licence.
• Experience working in a customer service environment.
• Ability to adjust tone when dealing with elderly customers.

Responsibilities

• Dealing with inbound calls from customers.
• Helping customers with their prescription enquiries.
• Liaising with suppliers and delivery drivers.

Skills

Telephone handling

Customer service experience

Teamwork

Building customer relationships

Confident telephone manner

Job description

Do you have previous telephone handling or customer service experience? Are you looking for temporary work?

Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most‑trusted, vet‑run suppliers of veterinary medication and animal products licensed in the UK. This position is temporary and the hourly rate is £12.33 per hour.

In order to be considered for this position, you must hold a full UK driving licence, have your own vehicle and be happy working in a pet friendly office.

Benefits, Culture and Package for a Customer Service Advisor

• Salary: £12.33 per hour
• Hours: Monday - Friday, 8.45am - 5pm
• Contract Type: Temporary
• Start date: ASAP
• Location: Keynsham
• Full training is provided
• Free parking
• Dogs in the office
• Regular social events

Key Responsibilities of a Customer Service Advisor

• Dealing with inbound calls from customers and assisting them with their order enquiries and general questions
• Helping customers who are chasing their prescriptions
• Responding to email enquiries
• Liaising with company suppliers to arrange collections, deliveries, item repairs and more
• Communicating with delivery drivers and vets regularly to chase prescriptions and deliveries

Key Skills and Experience of a Customer Service Advisor

• Full UK Driving Licence
• Experience working in a customer service environment (contact centre, receptionist or call handler)
• Confident and friendly telephone manner, with the ability to adjust your tone when dealing with elderly customers
• Ability to work as part of a team with a good work ethic
• Ability to build and maintain customer relationships

If you have the relevant skills and experience required and are interested in this position, please apply now!

Red Recruitment (Business)