Customer Service Advisor

Trust Ford; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Bristol is looking for a Customer Service Advisor. This role offers you the chance to be part of a supportive team, where you'll enhance your skills in customer care and gain valuable industry experience. You will enjoy a competitive salary, performance bonuses, and generous benefits including 33 days of annual leave and a pension scheme. If you are passionate about providing excellent service, apply now.

Benefits

Industry leading package

33 days annual leave

Bonus payments based on performance

Pension Scheme & Life Assurance

Discount on Service, Bodyshop and Parts

Volunteering day for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Minimum of 1 year Motor Industry, Service Advisor experience required.
• Strong background in customer service and sales environments.
• Demonstrated drive, commitment, and enthusiasm in teamwork.

Responsibilities

• Support customers effectively while managing sensitive information.
• Deliver excellent customer service experience.
• Work both independently and as part of a team to drive customer care standards.

Skills

Excellent communication skills

Organizational skills

Ability to work under deadlines

Customer focus

Team collaboration

Job description

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We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisorwho has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment.In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you customer focused?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Can you work independently and as part of a team?
• Do you have a minimum of 1 year Motor Industry, Service Advisor experience?
• Are you passionate about delivering an excellent customer service experience?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website