Customer Service Advisor

Confidential; Banbury; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor in Banbury to support patients throughout their healthcare journey. The role involves handling enquiries, arranging appointments and providing clear information and reassurance by phone.

Immediate start available in a busy, patient-facing environment with a temporary-to-permanent pathway. You will use compassionate communication, maintain accurate records, and collaborate with clinical and admin teams to ensure a smooth patient experience and

Qualifications

• Previous experience in customer service, contact centres, administration or a patient-facing role.
• Excellent telephone and communication skills with a caring and empathetic approach.
• Patience and confidence speaking with people from diverse backgrounds, including nervous patients.
• Strong attention to detail and good administrative skills.
• Comfort with using computer systems and updating records accurately.

Responsibilities

• Handle inbound and outbound calls with patients in a friendly, professional and compassionate manner.
• Support patients with appointment bookings, changes, referrals and general enquiries.
• Provide clear information about appointments, treatment and aftercare.
• Explain next steps in care and provide reassurance where needed.
• Respond to queries about clinics and patient services.
• Liaise with clinical and administrative teams when further support is required.
• Keep patient information and records accurate and up to date.
• Follow processes carefully and maintain patient confidentiality.
• Ensure every patient receives a positive, supportive and professional experience.

Skills

Customer service experience

Telephone communication

Empathy and compassion

Attention to detail

Computer literacy

Job description

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.

You'll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.

This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.

Package for a Customer Service Advisor:

• - Salary: 12.71 per hour
• - Hours: Monday to Friday, 9am-5.30pm
• - Contract: Temporary to permanent
• - Location: Banbury, office-based
• - Immediate start available
• - No clinical experience required

Key Responsibilities of a Customer Service Advisor:

• - Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner
• - Supporting patients with appointment bookings, changes, referrals and general enquiries
• - Providing clear information about appointments, treatment and aftercare
• - Helping patients understand the next steps in their care and providing reassurance where needed
• - Responding to queries about clinics and patient services
• - Liaising with clinical and administrative teams when further support is required
• - Keeping patient information and records accurate and up to date
• - Following processes carefully and maintaining patient confidentiality
• - Ensuring every patient receives a positive, supportive and professional experience

Key Skills and Experience of a Customer Service Advisor:

• - Previous experience in customer service, contact centres, administration or a patient-facing role
• - Excellent telephone and communication skills, with a caring and empathetic approach
• - Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients
• - Strong attention to detail and good administration skills
• - Confidence using computer systems and updating records accurately
• - The ability to remain calm and professional during sensitive or emotional conversations
• - A positive attitude, willingness to learn and the ability to work effectively within a busy team
• - Experience in healthcare, optical services, medical administration or patient services is beneficial but not essential