Customer Service Advisor

Confidential; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days holidays + bank holidays

Blue Light discount card

Job summary

Confidential is seeking a customer service advisor to support a regional dispensing centre with high standards of patient and healthcare professional service.

You will work a 37.5-hour week, Monday to Friday, in a city centre location with 25 days holiday plus bank holidays and a Blue Light discount card.

Qualifications

• Recent customer care experience in an operational setting.
• Excellent verbal and written communication skills.
• Able to build rapport with customers and healthcare professionals.
• Organised, tidy and methodical approach to work.
• Demonstrates strong administrative skills and strict guidelines compliance.

Responsibilities

• Handle customer enquiries and orders by phone, email, and in person.
• Liaise with healthcare professionals regarding patient records and orders.
• Input and process orders accurately with attention to product codes and quantities.
• Update patient files and databases while maintaining confidentiality.
• Book appointments and delivery dates for patients and nurses.
• Resolve queries to a satisfactory conclusion.
• Maintain stock levels within the branch.

Skills

Customer care experience

Excellent communication

Teamwork and relationship building

Organised and methodical

Administrative skills

Attention to detail

Handling enquiries

Tools

Microsoft Office

Job description

A brand-new opportunity for a customer care professional!

A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals.

Working Hours and Location

• Mon Fri, 9am 5pm (37.5 hours per week).
• 25 days' holiday + bank holidays and Blue Light discount card.
• Easily accessible city centre location.

Key Responsibilities

• The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses.
• Regular liaison with healthcare professionals regarding patient records and orders.
• Accurately input and process orders, paying close attention to product codes and quantities.
• Update patient files and databases, always maintaining patient confidentiality.
• Booking of appointments and delivery dates on behalf of patients and nurses.
• Handling queries through to a satisfactory conclusion.
• Ensure sufficient (lightweight) stock levels are maintained within the branch.

Skills & Experience Required

• You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
• You will demonstrate excellent communication skills, both verbal and written.
• You will take pride in building effective working relationships with your team and providing the very best customer care.
• You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities. A can-do attitude and a well-organised, tidy, and methodical approach to work are essential.
• You will demonstrate efficient administration skills and follow strict operational guidelines.
• Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail are essential.
• Healthcare sector experience would be an advantage, although not essential.

Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.