Customer Service Advisor

Pertemps Bond; Redditch; On-site; GBP 27,000 - 29,000; Full time

Job summary

Pertemps Bond is recruiting a Customer Service Advisor for their Redditch head office. The role is office-based, full-time, Monday to Friday, offering a salary of £28,000 per year. You will coordinate between customers, installation teams, and internal departments to ensure projects run smoothly and meet high standards.

You will act as the frontline contact, deliver a professional and friendly service, and maintain accurate CRM records. Experience in payments or credit control is advantageous.

Qualifications

• Previous experience within a customer service environment.
• Strong communication skills with the ability to build rapport.
• Excellent organisational skills and a high level of attention to detail.
• The ability to prioritise workloads and remain calm in a fast-paced environment.
• Experience handling payments, credit control, or financial administration would be advantageous.

Responsibilities

• Acting as the primary point of contact for customers throughout their installation process
• Providing a professional, friendly, and solution-focused service at all times
• Making regular outbound calls to customers and installation teams to provide updates and resolve any issues
• Working closely with Project Managers to ensure projects remain on track
• Updating and maintaining customer records accurately within the CRM system
• Monitoring installation progress and ensuring any concerns or complaints are addressed promptly
• Supporting the achievement of departmental and individual performance targets
• Contacting customers regarding outstanding payments once work has been completed
• Assisting with customer complaints and helping to deliver effective resolutions
• Maintaining reports, trackers, and internal systems to ensure all information is up to date
• Communicating confidently via telephone, email, and written correspondence
• Providing support to colleagues and covering responsibilities when required
• Representing the business in a professional and positive manner at all times

Skills

Customer service experience

Communication skills

Organisational skills

Attention to detail

Problem-solving

Calm under pressure

Team collaboration

Tools

Microsoft Office (Outlook)

Job description

Customer Service Advisor

Location: Redditch (Office-Based)

Hours: Full Time, Monday to Friday

Salary: £28,000 per annum

Pertemps are currently recruiting on behalf of a well-established and growing business for a Customer Service Advisor to join their team at their Head Office in Redditch.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, resolving queries, and ensuring customers receive a first-class experience throughout their journey. You'll play a key role in coordinating communication between customers, installation teams, and internal departments to ensure projects are completed efficiently and to a high standard.

Key Responsibilities

As a Customer Service Advisor, your duties will include:

• Acting as the primary point of contact for customers throughout their installation process
• Providing a professional, friendly, and solution-focused service at all times
• Making regular outbound calls to customers and installation teams to provide updates and resolve any issues
• Working closely with Project Managers to ensure projects remain on track
• Updating and maintaining customer records accurately within the CRM system
• Monitoring installation progress and ensuring any concerns or complaints are addressed promptly
• Supporting the achievement of departmental and individual performance targets
• Contacting customers regarding outstanding payments once work has been completed
• Assisting with customer complaints and helping to deliver effective resolutions
• Maintaining reports, trackers, and internal systems to ensure all information is up to date
• Communicating confidently via telephone, email, and written correspondence
• Providing support to colleagues and covering responsibilities when required
• Representing the business in a professional and positive manner at all times

Skills & Experience Required

To be successful in this role, you will have:

• Previous experience within a customer service, customer support, or customer care environment
• A genuine passion for delivering excellent customer experiences
• Strong communication skills with the ability to build rapport easily
• Excellent organisational skills and a high level of attention to detail
• The ability to prioritise workloads and remain calm in a fast-paced environment
• A proactive and positive approach to problem-solving
• Good working knowledge of Microsoft Office, including Outlook
• Experience handling payments, credit control, or financial administration would be advantageous