Customer Service Advisor

Red-Recruitment; Bath; Hybrid; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Multichannel support

Complaint handling development

Supportive team

Weekend schedule

Job summary

Red Recruitment is recruiting a Customer Service Advisor to join our client’s busy customer contact team on a temporary basis. You will support customers across telephone, email, live chat and social media, answering queries about products, orders and installations.

You will take ownership of each enquiry, resolving questions and complaints quickly while delivering a positive customer experience. The role is based in Bath with hybrid working patterns and 40 hours per week, Monday to Saturday.

Qualifications

• Previous B2C customer service experience in contact centre, retail, or similar environment.
• Experience handling complaints and resolving them.
• Confident and professional verbal and written communication skills.
• Strong listening and questioning abilities.
• Ability to simplify complex information for customers.

Responsibilities

• Respond to customer enquiries via telephone, email, live chat, and social media.
• Provide accurate information about products, orders and installations.
• Take ownership of enquiries through to resolution.
• Handle complaints professionally aiming for first-contact resolution.
• Contact customers to arrange installations and explain processes.

Skills

Multichannel support

Take ownership

Complaint handling

Communication skills

Problem solving

Empathy

Microsoft Office

Learning orientation

Job description

Customer Service Advisor (TS26JD01) Bath, England

Salary: GBP13.46 - GBP14.56 per hour

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client’s busy customer contact team on a temporary basis.

You will support customers across telephone, email, live chat and social media, answering a wide variety of queries relating to products, orders and installations. You will take ownership of each enquiry, working to resolve questions and complaints effectively while delivering a positive customer experience.

Package for a Customer Service Advisor:

Salary:£13.46 - £14.56 per hour, depending on experience
Hours: 40 hours per week, Monday to Saturday. Saturdays are worked on a rota, with a day off during the week
Contract: Temporary
Location: Bath, hybrid

• Varied, multichannel customer service role
• Opportunity to develop your complaint-handling and problem-solving experience
• Supportive and collaborative working environment
• Saturday shifts balanced with a weekday off

Key Responsibilities of a Customer Service Advisor:

• Responding to customer enquiries through telephone, email, live chat and social media
• Providing accurate information about products, orders and installations
• Taking ownership of customer enquiries through to resolution
• Handling complaints professionally and working towards first-contact resolution
• Contacting customers to arrange installations, explain the process and answer questions
• Listening carefully to customers and identifying the most appropriate solution
• Communicating complex information in a clear and accessible way
• Contributing ideas to improve processes across the team and wider business
• Sharing useful information with colleagues and updating internal knowledge systems
• Maintaining a professional, empathetic and positive approach throughout every interaction

Key Skills and Experience of a Customer Service Advisor:

• Previous B2C customer service experience gained within a contact centre, retail or another customer-focused environment
• Experience handling complaints and taking ownership through to resolution
• Confident and professional verbal and written communication skills
• Strong listening and questioning skills
• Ability to simplify complex information and explain it clearly
• Empathetic approach and the ability to communicate with customers from a wide range of backgrounds
• Good problem-solving skills and a proactive attitude
• Working knowledge of Microsoft Office
• Positive, can-do approach with a willingness to learn and develop