Compassionate Patient Services Advisor - Temp-to-Perm

Confidential; Banbury; On-site; GBP 14,000 - 21,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor in Banbury to support patients throughout their healthcare journey. The role involves handling enquiries, arranging appointments and providing clear information and reassurance by phone.

Immediate start available in a busy, patient-facing environment with a temporary-to-permanent pathway. You will use compassionate communication, maintain accurate records, and collaborate with clinical and admin teams to ensure a smooth patient experience and

Qualifications

• Previous experience in customer service, contact centres, administration or a patient-facing role.
• Excellent telephone and communication skills with a caring and empathetic approach.
• Patience and confidence speaking with people from diverse backgrounds, including nervous patients.
• Strong attention to detail and good administrative skills.
• Comfort with using computer systems and updating records accurately.

Responsibilities

• Handle inbound and outbound calls with patients in a friendly, professional and compassionate manner.
• Support patients with appointment bookings, changes, referrals and general enquiries.
• Provide clear information about appointments, treatment and aftercare.
• Explain next steps in care and provide reassurance where needed.
• Respond to queries about clinics and patient services.
• Liaise with clinical and administrative teams when further support is required.
• Keep patient information and records accurate and up to date.
• Follow processes carefully and maintain patient confidentiality.
• Ensure every patient receives a positive, supportive and professional experience.

Skills

Customer service experience

Telephone communication

Empathy and compassion

Attention to detail

Computer literacy

Job description

Confidential is seeking a Customer Service Advisor in Banbury to support patients throughout their healthcare journey. The role involves handling enquiries, arranging appointments and providing clear information and reassurance by phone.

Immediate start available in a busy, patient-facing environment with a temporary-to-permanent pathway. You will use compassionate communication, maintain accurate records, and collaborate with clinical and admin teams to ensure a smooth patient experience and