Clinical Customer Service Advisor

Allen Associates; Oxford; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days of holiday plus an extra day for your birthday

Comprehensive benefits package including private medical insurance

Enhanced pension scheme with 8% contribution

Supportive team environment

Job summary

Allen Associates is seeking a Clinical Customer Service Advisor based in Oxford. In this role, you will be pivotal in supporting clients and ensuring smooth communication, while working within a hybrid model that requires a minimum of three days on site.

The ideal candidate will possess extensive experience in customer-facing roles in clinical settings, with a strong focus on communication skills and client support. A competitive salary up to £32,000 is offered along with comprehensive benefits.

Qualifications

• Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting.
• Life sciences degree or similar scientific qualification is highly advantageous.
• Proficiency with Excel and PowerPoint; experience with order management systems is a plus.

Responsibilities

• Act as the primary contact for customers, providing expert support and guidance.
• Manage customer enquiries promptly and accurately.
• Coordinate orders and liaise with laboratories to track testing progress.

Skills

Customer service expertise

Communication skills

Organizational skills

Proficiency in Excel

Positive, proactive approach

Education

Life sciences degree or similar scientific qualification

Tools

Order management systems

PowerPoint

Job description

Clinical Customer Service Advisor

Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting‑edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward‑thinking environment.

Responsibilities

• Act as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally.
• Manage customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty.
• Coordinate orders and liaise with laboratories to track testing progress, supporting the overall operational flow.
• Maintain detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards.
• Assist with the onboarding of new clients and provide ongoing support to foster long‑term relationships.
• Collaborate with internal teams to ensure customer satisfaction and continuous service improvements.
• Support the implementation and optimisation of order management systems to streamline processes.

Rewards

• Competitive salary up to £32,000, with eligibility for an annual target bonus.
• 25 days of holiday plus an extra day for your birthday, plus bank holidays.
• Hybrid working arrangement with a minimum of 3 days on‑site.
• Comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection.
• Enhanced pension scheme with a total contribution of 8%.
• Free parking.
• Supportive team environment dedicated to professional development and well‑being.

Experience Essentials

• Extensive experience in a customer‑facing, consultative role within a clinical or healthcare setting.
• Life sciences degree or similar scientific qualification is highly advantageous.
• Proficiency with Excel and PowerPoint; experience with order management systems is a plus.
• Flexible, highly organised, and comfortable working independently.
• Positive, proactive approach and excellent communication skills.

Location

Based in Oxford. The role offers a hybrid working model with a minimum of three days on site, and easy access via public transport and free parking.

Company

Our client is a leading global scientific organisation committed to transforming healthcare.