Customer Service Advisor

Red Recruitment; Cherwell District; On-site; GBP 14,000 - 21,000; Full time

Job summary

Red Recruitment is seeking a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis. You will support patients along their healthcare journey, handle enquiries, arrange appointments and provide clear information and reassurance over the telephone. This role is office-based in Banbury with an immediate start.

You do not need clinical experience. The package includes £12.71 per hour, Monday to Friday, 9am–5.30pm, and the chance to progress within a compassionate,

Qualifications

• Experience in customer service, contact centres or patient-facing roles.
• Excellent telephone and communication skills.
• Empathetic approach when dealing with patients.
• Strong attention to detail and accurate record-keeping.
• Confidence using computer systems and updating records.
• Ability to stay calm and professional with anxious patients.

Responsibilities

• Handling inbound and outbound calls with patients in a friendly, professional manner.
• Supporting patients with appointment bookings, changes, referrals and general enquiries.
• Providing clear information about appointments, treatment and aftercare.
• Helping patients understand next steps in their care and offering reassurance.
• Responding to queries about clinics and patient services.
• Liaising with clinical and administrative teams when further support is required.
• Keeping patient information and records accurate and up to date.
• Following processes and maintaining patient confidentiality.

Skills

Customer service experience

Telephone skills

Empathy in patient-facing roles

Attention to detail

IT/computer literacy

Calm under pressure

Job description

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.

You'll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.

This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.

Package for a Customer Service Advisor:

Salary: £12.71 per hour

Hours: Monday to Friday, 9am-5.30pm

Contract: Temporary to permanent

Location: Banbury, office-based

Immediate start available

No clinical experience required

Key Responsibilities of a Customer Service Advisor:

• Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner
• Supporting patients with appointment bookings, changes, referrals and general enquiries
• Providing clear information about appointments, treatment and aftercare
• Helping patients understand the next steps in their care and providing reassurance where needed
• Responding to queries about clinics and patient services
• Liaising with clinical and administrative teams when further support is required
• Keeping patient information and records accurate and up to date
• Following processes carefully and maintaining patient confidentiality
• Ensuring every patient receives a positive, supportive and professional experience

Key Skills and Experience of a Customer Service Advisor:

• Previous experience in customer service, contact centres, administration or a patient-facing role
• Excellent telephone and communication skills, with a caring and empathetic approach
• Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients
• Strong attention to detail and good administration skills
• Confidence using computer systems and updating records accurately
• The ability to remain calm and professional during sensitive or emotional conversations
• A positive attitude, willingness to learn and the ability to work effectively within a busy team
• Experience in healthcare, optical services, medical administration or patient services is beneficial but not essential