Customer Service Advisor

Red-Recruitment; Cherwell District; On-site; GBP 14,000 - 21,000; Full time

Job summary

Red Recruitment is seeking a Customer Service Advisor in Banbury to support patients through their healthcare journey. You will handle enquiries, arrange appointments and provide clear information with reassurance over the telephone. Immediate start available in a compassionate, patient-facing role with no clinical experience required.

The position offers a temporary-to-permanent contract, office-based in Banbury, with hours 9am-5.30pm, and a pay rate of £12.71 per hour.

Qualifications

• Previous experience in customer service, contact centres, administration or a patient-facing role.
• Excellent telephone and communication skills, with a caring and empathetic approach.
• Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients.

Responsibilities

• Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner.
• Supporting patients with appointment bookings, changes, referrals and general enquiries.
• Providing clear information about appointments, treatment and aftercare.

Skills

Excellent telephone communication

Empathetic approach

Attention to detail

Computer systems proficiency

Calm under pressure

Job description

Customer Service Advisor (CW26JC11) Banbury, England

Salary: GBP12.71 - GBP12.71 per hour

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client in Banbury on a temporary-to-permanent basis.

you'll be supporting patients throughout their healthcare journey, handling enquiries, arranging appointments and providing clear information and reassurance over the telephone.

This is a fantastic opportunity for a compassionate and confident communicator who enjoys helping people and delivering excellent customer service. No clinical experience is required, and an immediate start is available.

Package for a Customer Service Advisor:

Salary: £12.71 per hour

Hours: Monday to Friday, 9am-5.30pm

Contract: Temporary to permanent

Location: Banbury, office-based

No clinical experience required

Key Responsibilities of a Customer Service Advisor:

Handling inbound and outbound calls with patients in a friendly, professional and compassionate manner

Supporting patients with appointment bookings, changes, referrals and general enquiries

Providing clear information about appointments, treatment and aftercare

Helping patients understand the next steps in their care and providing reassurance where needed

Responding to queries about clinics and patient services

Liaising with clinical and administrative teams when further support is required

Keeping patient information and records accurate and up to date

Following processes carefully and maintaining patient confidentiality

Ensuring every patient receives a positive, supportive and professional experience

Key Skills and Experience of a Customer Service Advisor:

Previous experience in customer service, contact centres, administration or a patient-facing role

Excellent telephone and communication skills, with a caring and empathetic approach

Patience and confidence speaking with people from a wide range of backgrounds, including vulnerable or nervous patients

Strong attention to detail and good administration skills

Confidence using computer systems and updating records accurately

The ability to remain calm and professional during sensitive or emotional conversations

A positive attitude, willingness to learn and the ability to work effectively within a busy team

Experience in healthcare, optical services, medical administration or patient services is beneficial but not essential