Customer Service Advisor

JDR Recruitment; Castleton; On-site; GBP 17,000 - 19,000; Full time

Job summary

JDR Recruitment Ltd in Rochdale is seeking a Patient Service Advisor to handle inbound and outbound calls, support patients with bookings and follow‑ups, and provide accurate information across the range of medical services offered. You will join a patient‑focused team dedicated to high‑quality care.

The role requires strong communication and empathy, with rota hours Monday to Friday and a weekly pay cycle.

Qualifications

• Experience in customer-facing roles or call-centre settings.
• Excellent verbal and written communication skills.
• Ability to handle sensitive conversations with empathy and resilience.
• Willingness to work on a rota and meet targets.

Responsibilities

• Handle inbound and outbound calls from patients regarding bookings and follow-ups.
• Address customer concerns, troubleshoot problems and provide timely solutions.
• Liaise with patients to encourage attendance and ensure accurate documentation.
• Record patient interactions and follow-up actions accurately.
• Strive to meet performance targets and contribute to team development.

Skills

Customer service

Communication

Empathy

Problem solving

Tools

CRM software

Job description

Patient Service Advisor

Location: Rochdale, Greater Manchester

Salary: £12.71 per hour, paid weekly - every Friday

Contract: Full time, temporary to permanent opportunity

Our client a specialist provider of diagnostic and healthcare solutions. Their aim is to make collaborate with the NHS and better patient care and services by offering a diverse array of specialist medical and healthcare services and treatments and diagnostics.

As a Patients Service Advisor you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding their wide range of medical services. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.

Key duties:

• Handle inbound and outbound calls from patients regarding booking or managing their service appointments or additional follow up treatments or care
• Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
• Liaise with patients to encourage attendance
• Accurately document patient interactions, feedback, and follow-up actions where required
• Strive to meet performance targets to enhance personal development

To be successful in in this position:

• Previous experience within a customer focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail and aviation.
• You’ll be warm, friendly and positive in nature and pride yourself on excellent customer service
• Excellent written and verbal ability
• Someone who is approachable, dedicated and hardworking
• A people person - someone who enjoys working alongside and helping others
• Ability to handle sensitive conversations with empathy and resilience.
• Successful candidates will be required to provide and pass referencing

Hours:

Working on a rota basis between Monday - Friday, NO WEEKENDS; opening hours of 8am-8pm. Please see an example rota below:

• Week 1: 8am-4pm
• Week 2: 9am-5pm
• Week 3: 10am-6pm
• Week 4: 12pm-8pm

Salary:

• Offering £12.71 per hour, paid weekly every Friday

We have a start date in October so interviews are taking place now!

JDRLeedsOfficeWe are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.